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Cisco Tandberg EX90

Steve Puente
Beginner
Beginner

Hello: I succesfully registered a new Cisco EX90 with TMS and with our internal Gatekeeper. I able to sucessfully place and recieve H323 calls. Issue is that when i try to call a Tanberg in our corporate directory that has an IP entry i get a "can not connect call" error. I checked the address book entry and it does have the correct alias information to connect the call. Is there a setting that i am missing?

Sent from Cisco Technical Support iPad App

4 Replies 4

Marwan ALshawi
Advisor
Advisor

in TMS under the ex90 endpoint setting is the dial out by IP enabled ?

Where can I find that setting? In the TMS edit settings tab, i do see a setting towards the bottom under TMS scheduling settings that has "allow outgoing ip address dialing" that is already checked. Is the another place i should be checking?

Sent from Cisco Technical Support iPad App

have you tried to dial from the ex90 the other end point IP directly and see if dose work first ?

vivsing2
Beginner
Beginner

Steve, have you tried calling any other IP address directly not from directory, is that work ?

If it doesn't then i would prefer you to first perform test deregister this EX90 and anyother device by following setting:

Advance Configuration->H323-> Call Mode: change it to direct.

After this try making call and let use know whether it went successful or not.

Vivek

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