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disconnect cause:KickedFromLocus (INACTIVE)

qiang.xia.kty
Beginner
Beginner

hello 

 

my device:room kit plus is registered with Cisco Cloud Server

 

However, my device will often automatically disconnect during the meeting. The call history and disconnection reasons are as follows. Does anyone know how to solve this problem?

 

*r CallHistoryGetResult Entry 1 CallbackNumber: "spark:25188823012@webex.com"
*r CallHistoryGetResult Entry 1 DisplayName: "25188823012"
*r CallHistoryGetResult Entry 1 Direction: Outgoing
*r CallHistoryGetResult Entry 1 Protocol: Spark
*r CallHistoryGetResult Entry 1 CallRate: 6000
*r CallHistoryGetResult Entry 1 CallType: Video
*r CallHistoryGetResult Entry 1 VideoUsed: True
*r CallHistoryGetResult Entry 1 EncryptionType: "AES-256-GCM"
*r CallHistoryGetResult Entry 1 BookingId: ""
*r CallHistoryGetResult Entry 1 Duration: 1810

*r CallHistoryGetResult Entry 1 StartTime: "2022-01-14T03:07:42"
*r CallHistoryGetResult Entry 1 StartTimeUTC: "2022-01-14T03:07:42Z"
*r CallHistoryGetResult Entry 1 EndTime: "2022-01-14T03:37:52"
*r CallHistoryGetResult Entry 1 EndTimeUTC: "2022-01-14T03:37:52Z"
*r CallHistoryGetResult Entry 1 DaysAgo: 0
*r CallHistoryGetResult Entry 1 DisconnectCause: "KickedFromLocus (INACTIVE)"
*r CallHistoryGetResult Entry 1 DisconnectCauseCode: 0
*r CallHistoryGetResult Entry 1 DisconnectCauseOrigin: Spark
*r CallHistoryGetResult Entry 1 DisconnectCauseType: RemoteDisconnect

2 Replies 2

Eric Ingram
Enthusiast
Enthusiast

I'm seeing this and yet to get answer from TAC who wants more logs that all say KickedFromLocus (INACTIVE)".  If anyone knows what this is please advise.  Thanks!!

I've checked FW logs and we see disconnection coming from Cisco media nodes subnet.  Someone at Cisco should know what this means.  

I have a similar problem with my device, have you had it recently, has Cisco tac responded?

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