Frame refreshing happening frequently in video call

[ulambaday]

I have VCS, one video end point MX300 in Belgium and the other end point EX60 in USA. Frame refresh is happening in every 4-5 seconds, is there any setting option to get a good quality or is this happening only because of bandwidth issue?

[Tomonori Taniguchi]

Do you see any packet loss in call status?

What is packet loss resilience configuration on your MX300?

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xConfiguration Conference 1 PacketLossResilience Mode: On

xConfiguration Experimental PacketOverloadHandling WhenDetected: Unencrypted

xConfiguration Experimental Conference 1 PacketLossResilience ForwardErrorCorrection: On

xConfiguration Experimental Conference 1 PacketLossResilience RateAdaption: On

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