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Jabber Video for TelePresence Called IDs

jsyoung82
Level 1
Level 1

We have Jabber Video for TelePresence version 4.5 installed, and it's working great overall.  However, when someone using the software calls another person, either using the software or in a TelePresence room, the pop-up showing the calling party will show their Active Directory account name, rather than their "Display Name" or "First/Last" name as setup in TMS.  E.g., when John Smith calls, instead of it saying "Call from John Smith," it will say "Call from josm345."  I'm hoping to find a way to where it will actually say his name, but as yet have been unable.  Thanks for your help!

2 Replies 2

kntieche
Level 1
Level 1

Hi Jesse,

Which version of VCs software is running here?

There is a known bug (CSCua49125) solved in x7.2.1, with displayed omitted on the in the P-asserted identity on the VCS.

You might be hitting that.

Cheers

/karim

Thank you Karim!  The VCS is currently on X7.2, so I'm going to schedule for the software upgrade and see if that fixes it.  I'll update when I get it done.