Low Video quality with Telepresence SX10

[OeltechnikService28853]

Dear Cisco community,

whenever we join with one of our TelePresence SX10 devices into a Cisco Webex Meeting, the video quality is very low.

These are the steps we already tried to solve this problem:

- reset the devices

- tried another network without any firewall and connected from there

- checked the setup

 - The high quality (720p) is activated 

- cisco webex network test was successful too

- firmware is at the latest stable version

Do you have any suggestions for us which we can try out?

Thanks in advance!

[OeltechnikService28853]

Push.

Anyone got a suggestion for us?

Thanks in advance!

[lior look]

when the call is active, what the video codec selected on the two of sides?

try to see that on call status by the sx10 user interface

[OeltechnikService28853 · Accepted solution]

Dear Cisco Community,

we could solve the problem on our own.

Our firewall wrongly detected the Webex traffic as udp flooding. 

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