MCU4501 Error

[Nguyentiendung]

Hi all,

I reset password of MCU4501 to default without backing up configuration. So now, MCU need to be activated for proper operation (there's a message "Product not activated. Activation key required")

How can I get the activation key?

Please help me to solve this problem.

[Jens Didriksen]

You should be able to get it from the Licensing Admin Portal if you have access to that:

https://tools.cisco.com/SWIFT/LicensingUI/Home

if you don't have access then e-mail licensing@cisco.com - remember to include serial number etc.

/jens

[Martin Koch]

Besides the way Jens described via licensing, you might also find it in an old config backup (configuration.xml, search for license key)

or if you did a screenshot of this page earlier.

Writing down such info and do backups is what I would recomend anyhow.

I think there is also a letter included with the mcu shipment which might contain it in printed form.

[Saurabh Gupta]

Hi,

The best way would be to contact Cisco Licensing team which can be reached at licensing@cisco.com and provide them with the Serial Number of the MCU.

Thanks,

Saurabh