I have one 9971 with camera (Active Load ID sip9971.9-1-1SR1) and Cisco E20 (TE184.108.40.206666) registered on CUCM 8.0.3. On 9971 IP Phone setting Camera in on, USB is on. But it is a problem with video calls. There is only voice, but if put it on hold by E20 after resume the call video appeare on both phones. Please advise something how to sole problem.
Solved! Go to Solution.
Thank You for Your replay
I installed ver 9-1-2 situation is the same (only after upgrading first call was successful then after test call ended 9971 phone went for reboot again and video is not working) after that i installed ver 9-2-1 - video is not working still. After that installed for E20 firmware 4-0-0 - but vide is not working. So now i have 9971 ver 9-2-1 and E20 ver 4-0-0 but video is not working (only after hold/resume)
Do You have any other recommendation?