Not Getting Conf End Notification in Interop Calls and Some Polycom Models

[Saurabh Gupta]

Hi Experts,

We are running into a problem . I would appreciate your inputs .

We are running TMS 13.2 , TPS 2.3 ( 1.55) , CTS 1.9.1 , CUCM 8.6.2a and some Tandberg C Series running TC 5.1.5 and Polycom VSX and HDX.

When we schedule for 30 mins a conference on TMS using only Tandberg/Polycom Endpoints which are resgitered to VCS only. We get the conference scheduled end time notification configured on the TMS on the Tandberg Endpoints but not on the Polycom VSX Viewstation Endpoint.

When we schedule a conference using CTS Endpoints which is added as phonebook entry on the TMS registed to CUCM, Tandberg Endpoints and Polycom Endpoints, we dont get notification end time on CTS and Polycom Endpoint.

Any inputs from your end?

Thanks,

Saurabh

[Paulo Souza]

Hi Saurabh,

I have exactly the same problem regarding CTS endpoints. See this thread on the same matter:

https://supportforums.cisco.com/message/3592174#3592174

My coworker Leonardo opened the thread, and according to Kjetil's answer, TMS does not support end notification message with CTS endpoints. I am not sure about Polycom endpoints, but it is probably the same thing.

Regards

Paulo Souza

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[Saurabh Gupta]

Hi Paul,

Thanks ror your reply. I also saw your thread before posting this question.

It would be good to see replies from our cisco friends on this forum.

Lets wait for thier reply.


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[Paulo Souza]

I am not sure about Polycom endpoints, but with regards CTS endpoints, probably Cisco team will answer us telling that we need to open a feature request, because they answered the same thing on the previous thread.

But let's wait for Cisco's comments anyhow. I hope to have news this time.

Paulo Souza

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[Adam Wamsley]

Hello,

http://www.cisco.com/en/US/products/ps11338/tsd_products_support_integrated_systems_documentation_list.html

Currently the only official testing with Polycom for TMS on-screen status messages was with TMS 13.1.2 and Polycom HDX v3.0.3 and v2.6.0.2 in which the status messages worked.

To determine if the status messages are sent from TMS to the Polycom endpoints an unencrypted wireshark capture would need to be taken on the TMS Server.

Support for the Polycom Viewstation endpoints in TMS are limited and has been removed in TMS 14.2.2

Removed support for 3rd party systems

http://www.cisco.com/en/US/docs/telepresence/infrastructure/tms/release_note/Cisco_TMS_release_notes_14-2-2.pdf

This release removes support for the following 3rd party systems:

Sony PCS-Series

Polycom Viewstation (1st and 2nd gen)

Polycom iPower

Polycom ViaVideo

VTEL Galaxy

Aethra VegaStar

Rad ViaIP Gateway

Rad ECS GK

Vision Series

Adam

[Paulo Souza]

Hi Saurabh,

With regards CTS endpoints, Adam just answered me telling that Cisco has plans to add this feature in the version 14.3, it is not offical, but at least we have some expectation. See the thread:

https://supportforums.cisco.com/message/3996194#3996194

Thanks Adam.

Regards

Paulo Souza

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