cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
1605
Views
0
Helpful
2
Replies

Request Tandberg Software Release Key

Anthony Thomson
Level 3
Level 3

Has the "Request Tandberg Software Release Key" tool been deprecated?  Every time I go to use it lately, the email response back to me is just "No License Key Retreived".

Is there some other tool I'm suppposed to be using now?  Is the only option to open a support ticket with Global Licensing Operations on their web page?

To be clear, I'm using it specifically for VCS appliances with current support contracts at the moment.

2 Replies 2

Patrick Sparkman
VIP Alumni
VIP Alumni

Nope, used it this past Friday to upgrade our VCSs, worked without issue.

Antony,

Last month i am also received "No License Key Retreived" .

I had to write a letter to GLO licensing@cisco.com 

br Oleksandr