12-21-2009 10:58 PM - edited 03-17-2019 09:53 PM
Hi ,
I am having issue with a monitoring company phones that connect to our Cisco IP Tel Network.
The phone calls the monitoring company and sends a client ID digits using DTMF. I did some debugging “debug voice ccapi inout” and I see duplicate DTMF messages sent.
For example the phone is programmed to send only “1119” as a client ID, but on the debug I see duplicate numbers and other numbers that the phone is not programmed to send. The Monitoring company system will then fail to recognize the DTMF message sent to them and Alarm call will fail. See below.
We tested this on a normal PSTN line and it works fine.
CCM version is 4.1, voice Gateway is 2811 – H323 (PRI)
Phones are connected to VG248 and another phone on ATA186
Any help will be much appreciated.
Thanks
Mohammed
===================================================================================
046921: *Dec 22 05:54:08.236: //24353/xxxxxxxxxxxx/CCAPI/cc_api_call_digit_begin:
Consume mask is not set. Relaying Digit 1 to dstCallId 0x5F22
046922: *Dec 22 05:54:08.336: //24353/xxxxxxxxxxxx/CCAPI/cc_api_call_digit_end:
Consume mask is not set. Relaying Digit 1 to dstCallId 0x5F22
046923: *Dec 22 05:54:08.436: //24353/xxxxxxxxxxxx/CCAPI/cc_api_call_digit_begin:
Consume mask is not set. Relaying Digit 1 to dstCallId 0x5F22
046924: *Dec 22 05:54:08.536: //24353/xxxxxxxxxxxx/CCAPI/cc_api_call_digit_end:
Consume mask is not set. Relaying Digit 1 to dstCallId 0x5F22
046925: *Dec 22 05:54:08.636: //24353/xxxxxxxxxxxx/CCAPI/cc_api_call_digit_begin:
Consume mask is not set. Relaying Digit 1 to dstCallId 0x5F22
046926: *Dec 22 05:54:08.736: //24353/xxxxxxxxxxxx/CCAPI/cc_api_call_digit_end:
Consume mask is not set. Relaying Digit 1 to dstCallId 0x5F22
046927: *Dec 22 05:54:08.836: //24353/xxxxxxxxxxxx/CCAPI/cc_api_call_digit_begin:
Consume mask is not set. Relaying Digit 9 to dstCallId 0x5F22
046928: *Dec 22 05:54:08.936: //24353/xxxxxxxxxxxx/CCAPI/cc_api_call_digit_end:
Consume mask is not set. Relaying Digit 9 to dstCallId 0x5F22
046929: *Dec 22 05:54:09.036: //24353/xxxxxxxxxxxx/CCAPI/cc_api_call_digit_begin:
Consume mask is not set. Relaying Digit 1 to dstCallId 0x5F22
046930: *Dec 22 05:54:09.136: //24353/xxxxxxxxxxxx/CCAPI/cc_api_call_digit_end:
Consume mask is not set. Relaying Digit 1 to dstCallId 0x5F22
046931: *Dec 22 05:54:09.236: //24353/xxxxxxxxxxxx/CCAPI/cc_api_call_digit_begin:
Consume mask is not set. Relaying Digit 5 to dstCallId 0x5F22
046932: *Dec 22 05:54:09.336: //24353/xxxxxxxxxxxx/CCAPI/cc_api_call_digit_end:
Consume mask is not set. Relaying Digit 5 to dstCallId 0x5F22
046933: *Dec 22 05:54:09.436: //24353/xxxxxxxxxxxx/CCAPI/cc_api_call_digit_begin:
Consume mask is not set. Relaying Digit 5 to dstCallId 0x5F22
046934: *Dec 22 05:54:09.536: //24353/xxxxxxxxxxxx/CCAPI/cc_api_call_digit_end:
Consume mask is not set. Relaying Digit 5 to dstCallId 0x5F22
046935: *Dec 22 05:54:09.636: //24353/xxxxxxxxxxxx/CCAPI/cc_api_call_digit_begin:
Consume mask is not set. Relaying Digit 5 to dstCallId 0x5F22
046936: *Dec 22 05:54:09.736: //24353/xxxxxxxxxxxx/CCAPI/cc_api_call_digit_end:
Consume mask is not set. Relaying Digit 5 to dstCallId 0x5F22
046937: *Dec 22 05:54:09.836: //24353/xxxxxxxxxxxx/CCAPI/cc_api_call_digit_begin:
Consume mask is not set. Relaying Digit 5 to dstCallId 0x5F22
046938: *Dec 22 05:54:09.936: //24353/xxxxxxxxxxxx/CCAPI/cc_api_call_digit_end:
Consume mask is not set. Relaying Digit 5 to dstCallId 0x5F22
046939: *Dec 22 05:54:10.036: //24353/xxxxxxxxxxxx/CCAPI/cc_api_call_digit_begin:
Consume mask is not set. Relaying Digit 5 to dstCallId 0x5F22
046940: *Dec 22 05:54:10.136: //24353/xxxxxxxxxxxx/CCAPI/cc_api_call_digit_end:
Consume mask is not set. Relaying Digit 5 to dstCallId 0x5F22
046941: *Dec 22 05:54:10.236: //24353/xxxxxxxxxxxx/CCAPI/cc_api_call_digit_begin:
Consume mask is not set. Relaying Digit 5 to dstCallId 0x5F22
046942: *Dec 22 05:54:10.336: //24353/xxxxxxxxxxxx/CCAPI/cc_api_call_digit_end:
Consume mask is not set. Relaying Digit 5 to dstCallId 0x5F22
046943: *Dec 22 05:54:10.436: //24353/xxxxxxxxxxxx/CCAPI/cc_api_call_digit_begin:
Consume mask is not set. Relaying Digit 5 to dstCallId 0x5F22
046944: *Dec 22 05:54:10.536: //24353/xxxxxxxxxxxx/CCAPI/cc_api_call_digit_end:
Consume mask is not set. Relaying Digit 5 to dstCallId 0x5F22
046945: *Dec 22 05:54:10.636: //24353/xxxxxxxxxxxx/CCAPI/cc_api_call_digit_begin:
Consume mask is not set. Relaying Digit 7 to dstCallId 0x5F22
046946: *Dec 22 05:54:10.736: //24353/xxxxxxxxxxxx/CCAPI/cc_api_call_digit_end:
Consume mask is not set. Relaying Digit 7 to dstCallId 0x5F22
046947: *Dec 22 05:54:10.880: //24353/xxxxxxxxxxxx/CCAPI/cc_api_call_digit_begin:
12-28-2009 05:49 PM
Can anyone help please?
Any thoughts will be much appreciated.
09-24-2010 08:43 AM
Mohammed,
Did you ever get an answer on this? I've got something very similar.
Thanks!
Mike.
10-06-2011 07:17 AM
us as well.
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