Does anyone know how to enable web snapshots in TMS monitoring for point to point calls? Some times I can see the snapshot and sometimes not. Right now I have a C20 & a C40 on a p2p call and getting no snapshot view from the TMS monitoring console. TMS 13.1.2. TAC has no clue.
Solved! Go to Solution.
You can't enable/disable snapshots in TMS.
What you are seeing is annoying, but there's nothing you can do about it.
The situation is slowly improving with the later software versions, but I'm still having similar issues in 14.1.1
You'll need to enable websnapshots on each of the endpoints, you can't do it remotely.
The snapshots won't appear if the conference is a Secure one - this might explain why you're getting them intermittently (ie, if a call is unsecured, you'll see it - if it's secure, you wont).
There has been an issue with intermittent visibility of snapshots in TMS for quite some time; calls between MXPs are fine, but once you get C-series into the mix this behavour changes (this applies to unsecured calls).
There has been some improvements made in the recent version of TMS, but the behavour is also dependant on the software version the C-series are running.
I'm going to hazard a guess and say that these issues are mainly caused by the difference in APIs between the MXPs and the C-series.
What I am seeing - and have been seeing since the C-series came into the mix is no snapshots at all, ie. as shown below - where two C-series are connected point-to-point (C40 and C20):
Network delay doesn't come into it at all, at least not in my case.
The above with C40 on TC6.0 and C20 on TC6.01 connected at 4Mbps.