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Strange Message on Cisco Room Kit Plus registered to CUCM

twegmans
Level 1
Level 1

image001.jpg

Greetings All,

This is a strange one - I have a new Cisco Room Kit Plus running ce 9.1.3 75ff735 2017-07-10 code registered to a CUCM running 10.5.2.12901-1. 

Intermittently, I am getting the message on the display in the attached picture.

It is usually after stopping a presentation - but on different laptops - so I dont think its the laptop or something unique running on a laptop.

I am not able to recreate it every time after stopping a presentation. 

I know its not the AI for Spark assistant. I have a TAC case open but looking to see if anyone in the community has seen this before.

 

Thank you!

5 Replies 5

Patrick Sparkman
VIP Alumni
VIP Alumni
I've never seen that message before, nor know of anyone who has. I checked the admin guides etc, didn't find any mention of that type of message appearing on the screen. MIght be worth contacting TAC to see if they can tell you.

I did open a TAC case - and at first they thought it had nothing to do with the AI 'Hey Spark' stuff - but in the hidden Experimental that option was turned on. 

 

Turned it off - all good now.

What was the exact setting? I don't see anything in Experimental for Spark in CE9.2.3
Thank you,
Justin Ferello
Technical Support Specialist, ScanSource KBZ

The setting is likely the Experimental > General Settings > VoiceControl Enabled: On

Wayne

Please remember to mark helpful responses and to set your question as answered if appropriate.

 In the version of CE code I was using Experimental was hidden. But accessible if I searched for experimental.