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SX20 Stuck in Maint. Mode

Anthony
Level 1
Level 1

We have 2 SX20s that having been running for years in the field.  We brought them back to our data center to redeploy, and after doing a factory reset (to reset password), they are both now stuck in maint. mode.  We have done the normal reboots, etc., but no luck.  I have read a software upgrade might do the fix, but that seems odd since they were both working fine before the factory reset.  Any ideas that don't involve an unnecessary software update?  

Thanks!  

1 Accepted Solution

Accepted Solutions

Patrick Sparkman
VIP Alumni
VIP Alumni

Really, you're only options really are:

  • Reboot
  • Software Upgrade
  • Factory Reset

If none of the above doesn't bring the codec out of maintenance mode, suggest you contact TAC.

View solution in original post

2 Replies 2

Patrick Sparkman
VIP Alumni
VIP Alumni

Really, you're only options really are:

  • Reboot
  • Software Upgrade
  • Factory Reset

If none of the above doesn't bring the codec out of maintenance mode, suggest you contact TAC.

Anthony
Level 1
Level 1

Ok, thanks Patrick.