Tandberg EX90 restarts while in a video conference

[rico.alsemgeest]

Hi,

 we have a Cisco tandberg EX90 that restarts while in a video conference

anyone experienced this issue before?

[Patrick Sparkman]

I've seen similar issues in the past, usually related to issues within the software. Last time I had an endpoint restart mid-call, I was running TC7.3.2 and it was due to incoming audio packets, fix for it was in TC7.3.3.
What software version is the EX90 running?
Can you give us more information and details as to what is happening, when it's happening, etc?

[rico.alsemgeest]

Hi,

it is running TC7.3.2 at the moment

it happens randomly, sometimes it happens after 5 minutes and sometimes it happens after 15 minutes ..

it just falls out (like someone pulls out the powerplug) and then restarts.

first i will update to TC7.3.3 to see if it will fix the problem 

Thanks!

[Patrick Sparkman]

You're running the same software version that I was when out endpoints would intermittently restart during video conferences, recommend you upgrade to TC7.3.3 or even to the latest version which is TC7.3.12.