I am pleased to announce that TC7.3.3 has been released.
This version contains mainly bug fixes but has also re-named the web-snapshot feature to "Remote Monitoring". To activate this feature in TC7.3.3 an option key is now required. Please read the release notes for more details.
Note: There are currently some issues publishing the release notes at the time of this post, please stay tuned as it will be available in an hour or two. We are sorry for any issues this may cause. I have attached a copy of the release note to this post just in case.
The release notes has been refurbished and will no longer list specific bugs but rather provide a pre-defined bug search in the Cisco bug tool. This gives a better and dynamic overview of open and resolved caveats.
Solved! Go to Solution.
Any idea how much this costs to be able to continue to use web snapshots?
This feature was previously known as Web Snapshots and can no longer be enabled from system
settings in TC7.3.3.
A new option key that enables the Remote Monitoring feature has been introduced. This feature
allows an administrator to monitor a room from the endpoint’s web interface by getting snapshots from
the camera sources connected to the endpoint. The user interface screenshots feature also requires
this option key to be installed.
Remote monitoring is enabled once the option key has been added and the system has been
rebooted. Once this feature is enabled, the only way to disable it is to remove the option key.
This feature does not display warning messages or indicators on the local system that someone is
monitoring the room, as it did in previous versions.
The option key comes at an additional cost, and can be ordered with the following PID numbers:
Web snapshot was available in a previous release, Cisco broke this feature, and Now Cisco wants us to pay to get it fixed again? I’m already paying for yearly SmartNet contracts on the equipment. We will not upgrade, we rolled back all equipment to previous version that has been proven stable and currently exploring other vendors. This is simply criminal
It's free for existing equipment. My apologies for the previous.
I asked Licensing for the keys on 20 codecs we run and sent them the serials. Went back and forth a few times over phone calls and was eventually told a zero dollar purchase needed to be made before we could get the keys and was pressured to close the case. This will be very difficult to do for all these codecs. Can you assist? SR 635390085 if that helps.
The fact Cisco is now charging for a feature they previously provided, using an antiquated model of a release key by individual system, rolled out the software change before it was added to CCW, and completely destroyed something that was already working, is a complete bonehead move.
This will add hundreds of hours of labor for partners that customers will not pay for.
Whomever thought up this idea should be removed from Cisco's employment.