cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
433
Views
0
Helpful
3
Replies

Trying to DownGrade TANDBERG MXP6000 from 9.3.1 to 8.2

desmondtolhurst
Level 1
Level 1

when our systems were upgraded to Version 9.3.1 there were problems calling point to point, so we wanted to go back to the verison that worked until we could solve the issue.  However, when entering the Key provided by Cisco, it fails to downgrade through TMS and gives the message that "incorrect software key" was provided. 

The key provided to me by Cisco was the same key that TMS already had populated in the box. 

Any ideas?

3 Replies 3

Teck Chye Tang
Cisco Employee
Cisco Employee

hi,

Maybe check if you are using the correct software, there is a s5000xxx (encrypted version) and s50001xxx (non-encrypted version).

which one is the right one? or would i have to ask Cisco?

Check what version you previously used. ( what currently installed )

//Marius

Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: