02-25-2013 11:04 AM - edited 03-18-2019 12:39 AM
when our systems were upgraded to Version 9.3.1 there were problems calling point to point, so we wanted to go back to the verison that worked until we could solve the issue. However, when entering the Key provided by Cisco, it fails to downgrade through TMS and gives the message that "incorrect software key" was provided.
The key provided to me by Cisco was the same key that TMS already had populated in the box.
Any ideas?
02-25-2013 05:42 PM
hi,
Maybe check if you are using the correct software, there is a s5000xxx (encrypted version) and s50001xxx (non-encrypted version).
02-26-2013 06:27 AM
which one is the right one? or would i have to ask Cisco?
02-26-2013 06:29 AM
Check what version you previously used. ( what currently installed )
//Marius
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