Upgrading Collaboration endpoints on Call Manager 14

[Rich A]

I need to upgrade our Video endpoints from 9.X to 11.X. In order to do this, there is a "step upgrade" version, s53200ce10_19_5.

This file is a .pkg, not a .cop.sha512 digitally signed file. Can this file be installed on the Call Manager? If so, what is the process? Does it need to be done from the Command Line?

Your assistance is appreciated.

[Roger Kallberg]

.pkg files are for upgrades done directly on the device from the webUI. These can not be installed in CM.

[Nithin Eluvathingal]

You need to upgrade using the ‘s53300ce10_19_5-step-upgrade.pkg’ file through the device’s web GUI. After that, you can move to version 11.X. You have two options for this upgrade:

• Use the CUCM cope file ‘cmterm-ce11_17_3_0.k4.cop.sha512’ and upgrade via CUCM.
• Use the ‘cmterm-s53200ce11_17_3_0.k4.cop.sha512’ file to upgrade either through CUCM or locally via the device’s GUI.

[Rich A]

Hi Nithin,

We have hundreds of endpoints. You're saying I need to manually push this file to each endpoint individually? Is there a way to do this "en masse?"

[Nithin Eluvathingal]

That’s how it will work. If you have 100 devices, you might want to check the possibility of using a Python script to automate it.

[Wayne DeNardi]

The CE-Deploy tool is great for this sort of thing so you don't need to write custom Python scripts.

[Nithin Eluvathingal]

I’ve never tried this tool before. Thanks for sharing this information.

[Wayne DeNardi]

It’s an awesome tool for helping managing endpoints (on-premise or cloud). I highly recommend it.

[Rich A]

Just to close the loop on this situation, here was my solution:

It turns out that we had downloaded ce10.19.5.6 in the Call Manager bundled format before Cisco deprecated it and blocked it from download, but we had never installed it.

I simply installed this package on the affected endpoints via the Call Manager, and then upgraded them to ce11.x.x.x.  I did not use the .pkg version.