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Video Calls droped between to Callamanger Cluster RTMT (125) Out of Bandwidth

Nickout
Level 1
Level 1

Hi there,

 

Having issue with dropped Video calls between your callmanger cluster in Brasil and Switzerland. Both run on version 11.5

When we try to make a Video call between our Webex Room Kit Plus in Brasil and Switzerland, only a audio call is is created.

Bothe devices are registerd on different callmanagers, and the callmanagers are connected over an intercluster trunk.

The whole infrastructure in Brasil is new so I guess it was never working.

 

When I look into the RTMT Tool, I see that the callmanager reports there is Out of Bandwidth for video calls so only Audio calls are possible. I try to remove all limitation in the LBM for Video calls. But it still is not working.

Unfortunately there is a bug in the 11.5 callmanager which cause a problem with collecting the SDL Logs for LBM.

And it does no matter If I try to start the Video call from Brasil or Switzerland. Both Callmanager reports in the RTMT the same issue.

Anybody there which has some advice for me?

 

1 Reply 1

Eric Ingram
Level 4
Level 4

Have you looked at your location configuration between the two?  Check the session bandwidth for video calls.