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Orf Gelbrich
Cisco Employee
Cisco Employee

API registration (1) (*1)


Link to get started is -

Hit the "Submit New API  Access Request" button, complete the form, and we'll get  you access to the API Console

You'll be able to generate your own client ID/secret for accessing the APIs.

API Console registration (2) (*1)


Role of SupportTools:Support Tools Developer in Cisco Services Access Management

Access to the Support APIs in the API Console:

Screen Shot 2014-11-04 at 6.27.46 AM.png

API Application Registration (3)


From the Console you will now be able register applications for the APIs.

That registration, in turn, will provide you the client ID and secret that can be used to generate the tokens that will allow your application(s) to access the APIs

Screen Shot 2014-11-04 at 6.29.26 AM.png

API Examples


Generate Token:

curl -s -k -H "Content-Type: application/x-www-form-urlencoded" -X POST -d "client_id=<your client id>" -d "client_secret=<your client secret>" -d "grant_type=client_credentials"

SN2INFO Call (summary method):

curl -s -k -H "Accept: application/json" -H "Authorization: Bearer <your token>" -X GET

EOX Call (EOXBySerialNumber method):

curl -s -k -H "Accept: application/json" -H "Authorization: Bearer <your token>" -X GET HTTP/1.1

Curent output in version 1


Service Request: 3529


Blade:             sys/chassis-1/blade-7

DN:                 sys/chassis-1/blade-7

Serial:             QCI1428A570

Model:             N20-B6620-2

Service Profile:

Coverage        : "is_covered":"NO"

Coverage END : "coverage_end_date":""

Waranty END  :"warranty_end_date":"2012-01-15"

Screen Shot 2014-11-04 at 6.20.19 AM.png



This applies only to Cisco employees. The wiki at is not available externally to customers and partners. Customers and partners have a different means of getting access to the API Console, which is dependent on their support contract.

The Support APIs are available only for partners with a PSS support contract or customers with an SNTC contract as these APIs were developed as part of those offerings. So without the proper contract, customers/partners will not be able to use the API Console.

Side Note

     All the available fields:

{"pagination_response_record":{"last_index":1,"page_index":1,"page_records":1,"self_link":"","title":"Get Coverage Summary by Serial Numbers - SN2INFO API","total_records":1},"serial_numbers":[{"base_pid_list":[{"base_pid":"N20-B6620-2="}],"coverage_end_date":"","id":"1","is_covered":"NO","is_found":"YES","orderable_pid_list":[{"item_description":"^UCS B250 M1 Blade Server w/o CPU, memory, HDD, mezzanine","item_position":"S","item_type":"","or


Hello, can you write which API should be registered on step 3 ? Because I don't see any API here that allow "get access by serial number".

I've created CHIDS API, but credentials not fit this url

Maybe I miss something.


Orf Gelbrich
Cisco Employee
Cisco Employee

Did you down load the work flow? All the apis are in the workflow

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