Unified Communications Infrastructure

My Developer team is trying to log into UCCX with the Agent Desktop to do some testing with the CTI Interface. Unfortunately we were getting errors logging in which led me to look through the UCCX settings for that agent. I noticed there are 20,580 T...

With CUCM 4.2 (3) sr2b are CP-7942G phones supported for both SIP and SCCP?

Hi all,i`m using cisco cucm-BE with mgcp protocol with the gateways, When someone called form the pstn to the cucm and after he hear the autoattendant: the   MOH only works when i press 0 (the operator) and when i press an   internal extension i hear...

Hi,I have to set up a CME 4 in 2811 router with external Tftp server holding the firmwares for the phones.How is it possible to do that, because IP Phones do not know the full path to the firmware file;Thanks a lot!

HiWhile installing Unity 7, it got aborted due to the attached error. We installed it as per the order, but once Cisco Unity Installation and Configuration Assistant started.. its saying "MAPI version is not at least version exchange 2003 sp2" When c...

I have followed the steps here: https://supportforums.cisco.com/docs/DOC-18765I see the image on the Desk Phone but when I select it - it is all black.This is supposed to be a logo image for the company Any suggestions?Thanks

Hi,I have configured hunt group and facing issues with the call hopping.ephone-hunt 1 longest-idlepilot 200list 201, 202, 203, 204, 205, 206, 207, 208, 209, 210, 211, 212, 213, 214, 215, 216, 217, 218, 219final 220timeout 10, 10, 10, 10, 10, 10, 10, ...

Hello,I have got a electrical crash with one unity : we can not access to the unity with console or ssh but the server is operationnal.I' ve opened a case with Cisco and they said to re-install the entire unity.Good idea because I've got restore file...

I have 2901 router with ISM-SRE-300-K9 module for CUE.I am trying to install cue 8.6 on this module as the cue boots in bootloader I am following the procedure as listed in http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel8_6/install/boothe...

Dear All, We are using CVP 8.5, comprehensive call mode with ICM-8.5.We have IVR application to make bill payment by using credit cards.  We  have observed random call disconnection ( around 20% of total) while  entering credit card number and receiv...

Hi All, We are planning to upgrade our CCM server 4.1 to CUCM latest version (8.5 or 8.6), We already have few 7912,7940,7960,7911,7902,7905,7942, ATA 187 & ATA  188 phones available and all are device licenses.i need  few clarifications1. Can i reta...