Unified Communications Infrastructure

Our message aging policy is setup to permanently delete messages asap. It works ok when a user does a delete from the phone but when the user deletes from MS Outlook, the messages linger forever.When checked from a phone, the Outlook deleted messages...

We have a customer who received with their CCM 6 back in 2007, Two 5 Enhanced free CCX license and we normally would order to customers the CCX-70-BDL-OS-UPG; however this is now End-Of-Sale, We could not understand the migration options that were pr...

Dear ALL ,Can anyone supports me to get Cisco TPS .exe file from CUCM 8.5 as I installed CUCM 8.6 and thired party application needs Cisco TPS (TAPI ) 8.5 ?Thanks,Ahmed Ellboudy

Hi all I am new to UC540 and I would like to know if there is a User guide or Administration guide that will cover basic configuration  and advence features in a step by step way.Thanks

Hi All,Can someone confirm whether Cisco Unified Communications Manager version 8.x supports Forced Authorization Code (FAC) for third-party SIP devices registered as line ?Appreciate your time,Thanks,Kiran Parvati

I have enabled video for my Cius. When I call another Cius, video option is greyed out. I checked CCM and video is enabled. Is there a way to enable video from Cius.Please let me know. I apprecite it.Thanks

Hi all,We just received the Cisco MP 8.5.2 DVD from the PUT.Prod#: MP8X-AV-SVR-K9-UPWe tried to do a clean installation via VM.However on the installation process it HANG/STUCK at:Running install…Running /sbin/loaderAppreciate if anyone can please ad...

I would like to deploy the softphone in CUPC but I do not like the Answer with Video button since we do not want to deploy video cameras to all our users.  Is there a way to prevent the activation of video.  I do not want someone to put a video camer...

Hello,I have installed CUP version 8.0 in the lab environment. The installation has been successful, however I am getting some issues on Personal Communicator. If I log in PC and my status changes automatically depending whether I am free or on the p...

I have two DNs that will not work with BLFs on a 7965 ip phone. I'm not sure really what else to check. I have compared it with a working phone / DN and eveything would appear to match up.

Hello,I have alerts setup so that all errors, info etc.. get emailed to me.Every day at midnight I get an email with the Subjet:[RTMT-ALERT-StandAloneCluster] CallProcessingNodeCpuPeggingAnd the following text:Processor load over 90 Percent. cmoninit...

Having an odd issue with the Supervisor Desktop. When monitoring the agents, some of them will disappear and reappear randomly. the agents remain logged in and even take active calls. There is no change or issues on the client (agent) side. We have d...

CUCM version 7.1.5.33900-10 We had a hit on our network and everything has recovered, however one of my sites has a couple of users who are telling me that their ringtones have changed without their interaction. Has anyone heard of this? Is it a bug?...

We reboot our Unity Server this morning which was approimately a 3 minute outage. However, CUOM generated approximately 48-50 alerts for this quick bounce. This seems a bit excessive for something that brief. It generated numerous Service Down messag...