Unified Communications Infrastructure

Could someone please give me some advice on migrating thousands of users from Unity 4.0(5) to 8.0(3.3). The new servers are built and tested and now we need to migrate the users in a phased approach. The steps as far as I can see are;1. Delete user f...

I have installed Click to Call and I'm able to highlight a number in word or IE and dial it from my phone, but I have to edit the number to prefix it with a 9 or 91. I have two rules set up in Application Dial Rules to prefix 10 digit numbers with 9...

Hi,When trying to import route groups via the BAT import/export utility I get  the follwoing message in th error log "Invalid QSIG configuration: at least one QSIG variety must be declared". The route groups have been exported from another cluster on...

We have a sister location that has their own CM and Unity servers. They are running CM ver. 6.1.1.2000-3 and Unity ver. 4.5 ???, what would be the process to migrate them into the corp CM and Unity ver. 7.1.xxxx ?Can we use the licenses from the olde...

Hi, i tired to install the CUEAS 8.6.1.9 Trial on a Microsoft Server, but i allways get the error 1720 during installation. Here my installation steps: microsoft windows 2003 (32bit) on server and VM Vsphere 4.x + language german + all microsoft upda...

Hello,We are planning of replacing our current SBC's with Cisco CUBE. Can Cisco CUBE act as a SIP proxy server, similar to CSPS. If not, since CSPS is EOL, what is the other option for SIP proxy server if I have CUBE in my network. Or is there someth...

Hi,I have two Unity express nodes running the same version, is it possible to have them in high availability so that if one dies the other will take over?Thanks,BR

I am finding everything about this upgrade cumbersome. We have successfully upgraded CUPS to 8.5 and it looks great, but I have to go into call manager and set new CSF devices for all softphones.... is there a better way? I suppose via BAT?

Hello,Having a strange issue where the presence client wont show the softphone configured for them but when you go to the presence server and use the presence viewer to see what the client should be seeing, it shows up there. From that it looks like ...

I've look around but I've not found it yet

Hi,I want to make one AA script,I have call flow with me, but I don’t know exactly how to make working script, can you please help me out with working script,call flow is as follows,Level 1Level 2Level 33333 receives external callThank you for callin...