Unified Communications Infrastructure

I'm planning a Unity 5.x to UCON 8.5 migration using COBRAS.  My preference would be to add all the users to COBRAS ahead of time and use COBRAS to overwrite the greetings, personal settings and import messages.  I see a few posts on Netpro where Mr....

Hi guys,We recently deployed a couple of 9971 phones with video cameras. We are experiencing heavy flickering in the video. The client was really disappointed with this and asked us to find a fix. We are located in Europe and the client has florescen...

Dear all,I have a gateway router on which we have terminate a single PRI. Now we only have a single UAN number. Is it possible that we assign that number to six users/operators. So once call land on router, it will forward to one of these six operato...

Hi, I have a issue in the translation of incoming calls on SRST mode, the way I receive the call to analize in CCM is that I have to change the digits strings, but when the GW is in SRST mode the analysis is not the same, the issue is that I need to ...

We are using 3945 gateway with CVP comprehensive model.Issue: When the agents are on call with customer, the call is diconnecting in the middle of conversation.Analysis: We enabled debug isdn q931 traces in gateway. We were able to see call disconnec...

Hi all,My current scenario is like this:We have two CUCM servers(7.1) in reduandancy. One is publisher and other is subscriber. We have a gateway router 2921 with a single PRI card. We have 200 IP Phone users. Currently the problem is we have only 30...

The voice mail for one user always says...The mailbox is in use and the red light stays.Any ideas?

When configuring a new UCMBE-5K using UCL, can the Upgrade Promotion PNs (UPG-BE5K-BA2EN $3.00) be used to upgrade the 50 Basic user licenses included in the bundle to Enhanced users or do you need to use the Ala carte Upgrade PNs (BE5K-BA2EN-UPG $43...

Hi All,At new office, we want to setup unified communication - business edition for 100 user. For planning, designing and ordering, i need some guidance.. some good document reference etc. For planning, i am considering,  switching infrastructure wit...

Installed Cisco Unity 7 on Windows Server 2000 and Unity Server is on Domain,and Exchange we are using is Exhcnage 2007. When we reach at Message Store Wizard it is showing some error at the end that " Failed reaching for Unity in Active Directory Gl...

Hi There,A customer of mine is running Unity Connection 7.1(5) on HP DL380-G6. They have decicded to downgrade the hardware to HP DL380-G5. I did a fresh build on the DL380-G5, with the same name, IP address and exactly the same os version as current...