Unified Communications Infrastructure

Issue: There is a parked call in attendant console that is unable to be retrieved or removed.  Attempts to remove were dragging, right click and ctrl.  Have tried logging out and restarting computer neither resolved stuck parked call.  Have tried res...

HiI need to add a billing application Server on the CUCM 9Tool>CDR management>However the " add new" button is grey outI already added 3 billing application servers there, does it has a maximum number of server that i can add?I also tried different w...

Hi All  We have Webex Teams, Expressway E/C (using MRA), CUCM and are using Webex Calling for our employees (Unified CM Calling option) Expressway X14.0.1CUCM 11.5.1 We have set up SSO (Single Sign On) in CUCM and Expressway-C with our identity provi...

hello i have CUCM V11.5 i want to upgrade the firameware could please assit me to it and what the usernae and password should enter it when try to upload firamware  thank you  

I am trying to download the log/trace files to an Asustor NAS device using the RTMT Schedule Collection. I am using the FTP service provided on the Asustor device. It used to work in the past but now it only creates empty folders. It creates the fold...

Hi everyone Is there any chance to force IP phone take Same user information Alerting name and text label from LDAP as I'm syncing cucm with ldap and I associateed the device with user Thanks in advance 

Hello Guys I'm going to replace my gateway 2921 which have: 1 VWIC3-1MFT-T1/E11 SIP Trunk ConfigurationH.3232 PVDM3-321 PVDM3-64I have seen Cisco Routers Webpage and I saw the 4000ISR are still available but in my opinion they will have an EOL very s...

I have configured a hunt pilot to queue calls during my contact center upgrade as a backup. The line group only has 1 dn and if the dn does not answer then I am looping it back to the hunt pilot. However, if the agent doesn't answer then the call get...

CUCM 12.5 / 14.0Jabber 12.5.1 / 14.0.4 Hi,I try to run a basic CUCM lab setup with Jabber in phone-only mode but without DNS.I've done the usual tasks to make a non-DNS installation work.  When I start Jabber I enter the server IP and mode manually, ...