Unified Communications Infrastructure

Does anyone know of a good Call Recording solution, where the user can activate the recording per button. It needs to be compatible with the CUCM 6.1.2 Encryption would also be a plus.

I have a problem with Unity Connection 2.0When i set ut i new user i get this message. The credential minimum length check failedI have tried to create a new user template. The licences seens OK 11 User left.

Hi There,I am upgrading from Unity 4.x to 7.X, I am upgrading my users using unity7-vup-k9 but i also have a failover server, is there anything else I need to order or is failover thansfered from 4.X to 7.X free of charge?ThanksStafford

Hi,I have an issue with a specific user who is unable to retrieve voicemail. I have checked this and can leave a message but I am unable to reqtrieve it. We have Unity 5.0.2 with Unified messaging to the company exchange.I have since found out the us...

Hi,i came across the following problem:When a caller is calling a local ip phone over SIP trunk and is hiding his number (marked private) the call is established, but as soon as the handset is picked up, the call fails.The setup is as follows:SIP pro...

Hi, I am trying to configure Unity Connection 2.0 to search by extension in Directory Handler. However I do not see this option in Directory Handler. The only options I can see under Search Criteria Order where we can choose by Last name, First name ...

I am trying to order IPCC Express 4.0(5) disks to upgrade our 4.0(3) installation. Does anyone know if they are still available and what product code it is?

Hai,I am planning to migrate AVAYA to CCM 6.1. Now I am using one of extension as my FAX number. So the FAX comes through E1 line and terminate to my extenson.How can I do this in Cisco Voice gateway & CCM and what is the recommended protocol(MGCP or...

Hi I have setup Unity 5.01 for Unified Messaging integrated with Lotus notes 7.0. Unity AA has been setup, when users get into the AA and enter the subscribers DN, the calls are forwarded automatically to their VM, the call does not ring on the subsc...

Hello,We could succesfully configure Click to Dial in Outlook through TSP. However when trying to use it with Extension Mobility, it is not working.Would anyone know whether using this feature with EM requires specific config or it's not supported?We...

I've walked into an install-in-progress....and I'm trying to figure out what the UC 2.1(2) default user's PIN/password is....Can anyone shed some light on this? Thanks!

If I order Call Manager (6.1) , I get the Presence Server software as well (included in CD). DO I need to order the license for Presence Server if I have a licensed CallManager cluster?

We have unity 5.x networked and using cross server login. Generally all works fine but just now and then when users dial in via pstn and press * key they get silence - they generally disconnect and try again and it works fine.Anyone seen this?...chee...