Unified Communications Infrastructure

How to transfer a caller to the VM box?

For example, the assistant pick up her boss's phone and talk with the caller, then she want to transfer the user directly to her boss's VM box, let him leave a message. We are using Unity Connection 1.2.Thanks,PSOnce we use Nortel VM, we achieve this...

Resolved! upgradation of CUCM 6.0 to 6.1

Hi, My query is as follows.The customer is having a valied Essential Operate Service Agreement for Unified communications. He is having CUCM 6.0 and now he wants to upgrade it to CUCM 6.1. Normally, the part number for the upgradation is CM6.0-6.1-U-...

Unable to retrieve VMs by phone, but able to retrieve by Outlook

Hi Guys,I am using Unified Messaging server 4.0(5).Currently, I have sites at Germany, UK and US. Germany and US users Exchange mailboxes are resided in US Exchange server 2003 and UK users have their own Exchange Server 2003.My company has decided t...

Resolved! Unity 4.2(1) - unified messaging not working for 1 user

HelloOne out of 33 users is not able to retreive the VM from his e-mail.I've checked so far the licenses, which are good, the CoS is correct also.the unity version is 4.2(1) TSP 1.2(1) and the CCM is 4.1(3) no patches installedwhat am I missing thank...

Unity not send MWI OFF on 2nd port on 2nd integration

HI,I have a 2nd Integration from unity into a CUCM5.1 with 2 ports.I set port 2 for MWI, and turned that off for port 1.if I leave a message, MWI on goes through port 2, all sweet.If I listen to my voicemail (and should set MWI off) the MWI is never ...

Call Forward based on Calling Number

Hi all,Is there a way to route calls based on the calling number (external) for the CFW NOAN and BUSY ???I mean PSTN Number 5555555 should be allowed to be transfered to the operator after a NOAN Timeout on any extension contrary to PSTN Number 66666...

Unable to access WebSA and Status pages on Unity 4.2

It happens 2 -3 times a day, we have trouble accessing the WebSA page on our Unity 4.2 server. To solve the problem we have to restart IIS. We did not find any pattern to reproduce the problem. Our unity server is running 2003R2 IIS v6.0 We are using...

Exchange 2007 management tools

I am attempting to migrate users from Unity 4.1 partnered with exchange 2000 to Unity 5 partnered with exchange 2007. I am installing the Unity 5 machine using upgrade rights from UCSS. We do not own a copy of exchange 2003, only exchange 2000. I ...

How to set up thru dial function in Unity connection?

Thru dial is a function that when you login your VM, you can directly dial a phone number. Once we have this function in Nortel Call Pilot VM, but how to set up this feature in Cisco Unity? Connection?

CUPS Server upgrade to 6.0.2 from 6.0.1 issue

I upgraded my Presence server (hp 7825) from 6.0.1 to 6.0.2 and rebooted. I got the following error message.FS: Cannot open root device "LABEL=/partB" or 00:00Please append a correct "boot=" boot optionKernel panic: VFS: Unable to mount root FS on 00...

CCM 6.1

I just wanted to get some feedback from forum users regarding CCM 6.1. Is it stable enough to offer to new customers who don't have IP Telephony yet and still on legacy phone systems.orShould still offer CCM 4.1(3) or 5.1 platforms in order to achie...

RTP session timeout

Hi,IP Phone--CCM---VG--WAN--VG--PRI--PSTNThere is an incoming call from PSTN to IP Phone. RTP Path is successfully established. Now, WAN flaps and the outage is around 40 seconds. If none of the party hangs up, will the RTP session remain alive and b...

Phonebook groups in CAD 4.5.1.5?

HiIs there a way to create groups in the phone book (Make Call)?If not, is there any way to program a much nicer phone book that can use the agent to call?If only it could be maximized...Perhaps a newer version has an improved phonebook?

password uniqueness - Prompt

We are running Unity 5.0 and have phone password uniqueness enabled with 2 password history. When user changes password and when the password entered matches a password already stored in the history, Unity prompts with "need a valid password to use t...

Unity Connection 1,2 French

I have a quick simple question I hope. I have a Unity connection 1.2 with two Languages English and French. How to I make sure that if a user hits a french Mailbox they get French if thats the language they should get. I have set the 'Inherit Lanngu...

Unified Communications Infrastructure

Forum Posts

How to transfer a caller to the VM box?

Resolved! upgradation of CUCM 6.0 to 6.1

Unable to retrieve VMs by phone, but able to retrieve by Outlook

Resolved! Unity 4.2(1) - unified messaging not working for 1 user

Unity not send MWI OFF on 2nd port on 2nd integration

Call Forward based on Calling Number

Unable to access WebSA and Status pages on Unity 4.2

Exchange 2007 management tools

How to set up thru dial function in Unity connection?

CUPS Server upgrade to 6.0.2 from 6.0.1 issue

CCM 6.1

RTP session timeout

Phonebook groups in CAD 4.5.1.5?

password uniqueness - Prompt

Unity Connection 1,2 French

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