Unified Communications Infrastructure

Hi,We have a couple of installations where the customer originally purchase the Cisco OEM VMware product "UC Foundation" (R-VMW-UC-FND5-K), but since then have upgraded to ESXi 6 under their Cisco SWSS support contracts.What I'm struggling to find is...

I’m currently working for a company who are looking to reduce their DDI’s, instead of each person having their own DDI they will give out their departments number (hunt group) and then each person in the team will have their own non-DDI extension num...

Hello. We are experience an issue with one AA application. It was working fine but yesterday it stopped. We are no longer able to heard the welcome prompt. I share the config. application service app-b-acd-aa param voice-mail 37118 paramspace en...

Migrating a single publisher from 8.5 to 12.5 using PCD.  Is there any reason not to do a migration and use a new ip on the new system so that it can come up fully, then during a change window change the ip address back to the real ip?  The 8.5 serve...

I have an 888 number that rings a hunt group by using hunt pilot extension 1398.  When no one in hunt group answers, we want it to go to voicemail box 1302. I configured forward no answer in the hunt pilot to go to x6000 which is the main unity conne...

Our Customer is splitting between 2 different companies and we have moved the Attendant Console server, so it now has a new Domain Name and IP address. As a result, the Attendant Console Operator application is still trying to log on to the old serve...

Dear members,We will upgrade our IM & Presence server from version 11.0 t 12.0 and the upgrade file is not available on Cisco's website.Does anyone have the following ISO 12.0.1.10000-12 and can share it with me?Thank you,Lara

Hi, I want to know if Cisco CME 4331V with CME licenses can support for 64 outdoor Guardian IP phones. Is there any other license necessary?

I think this question has been asked and answered, when trying to setup a notification on a users voicemail the SMTP address cannot be in the Connection Domain, the same domain, as the Unity system.  The recommended solution seems to be to change the...

Hello CUCM community, is there any document / whitepaper with best practices to setup a sub-production CUCM 12.x test environement for integration testing purposes? Also in this case the testing instance would not be connected to "real" phones.How to...