Unified Communications Infrastructure

i just want to analyze the call flow messages like Call Manager logs in Cisco unity connection Voice mail server. Could you please let us know which logs i need to collect. For example:: if a call came from call manager to Direct rule and then trans...

Hi   I am trying to re-configure an existing CUCM 11.0.1 Hunt Pilot/Line Group to enable a Call Queue but have run into some issues.    The existing Hunt Pilot was set with no Queue Calls enabled.  The existing Hunt List is configured with 1 Line Gro...

We need to deploy a few remote phones and I was looking at the Expressway product but it seems like overkill and/or too complicated for just a handful of phones.  Am I off base thinking the Expressway is overly complicated for my scenario?  What woul...

Hi, all. I have upgraded CUCM from 11.5.1(SU1) to 11.5.1(SU3). After upgraded, I can't synchronize CUCM 11.5 SU3 and standalone PLM 11.5.PLM says 'Application Error' for reason that is not synchronized CUCM. I could synchronize CUCM 11.5 SU1 and PLM....

In my organisation we have over 600 CUWL Professional licenses and around 400 end users with an IP phone and a few additional end points (Conference phones - 3rd Party devices). We are looking to potentially roll out Cisco Jabber to each user, and po...

Can someone please provide a link to the Jabber iOS end user guide.   The "Get Started with Cisco Jabber" is just some Windows Screenshots. Where is the end user guide?

Hello All, I have a CUCM cluster that covers several locations on different countries and PLM is part of it. I have also one more site that is not part of this cluster, they have their own CUCM cluster so we can call it as ''local cluster'' so that l...

I integrated my UCCX to Socialminer, both have the version 11.6 and I already enabled the gadgets in the Finesse Administrator. When I log in in Finsse Desktop the tap chat and email appear and I can change it to ready but windows of the email and ch...

I have the following scenario: ITSP-CUBE-CUCM-CUC When the call comes in through CUBE, it uses a dial-peer to translate to a DN. This DN is associated with a CTI POINT in my CUCM that plays for a voicemail in the CUC.   I listen to GREETING and afte...

it was brought to my attention today that voicemail to email is no longer cancelling the MWI on the users phone when they read or delete the voicemail in Microsoft o365. this function used to work and it was just brought to my attention today. We did...

Hi I have to update my infrastructure from vSphere 5.5 to  6.x (6.0 at least) since VMware support is closed for 5.5 but i haven't found a link in cisco documentation that could help me to verify compatibility matrix with vmware software for HCS 9.1(...

    I have a sip trunk between CUCM and third-party PBX system.  A incoming call from third-party system come into CUCM system through the sip trunk. The call is routed to a cell phone in PSTN  via a H.323 voice gateway.  When the cell phone's user r...

Hi Team   I would like to know if the integration with Office 365 (Skype for Businesses) with the CUCILynk plugin work over internet like Cisco Jabber Client thought the expressway solution (C and E).   Thanks.