Unified Communications Infrastructure

Hi, situation: CUCM version 8.5.1.10000-26 based on 7 server (1 Pub + 6 Sub). We faced a problem with cluster for a wrong installed package and database out of sync, so after some try we deciced to restore the cluster with the last backup. After the...

We are adding speed dials on  Cisco 7961 phone but we can not see the ASCII filed in speed dial.Due to this, we are facing issue, only display number but no name on the phone screen .Is there any service to enable ASCII ?

Hello, We have a customer with a CUCM 10.5.1 that has his own Recording device, but this is an Active Recorder, and we need to do the integration, is there and doc about Active Recording configuration? The only thing they dont use Jtapi they want to ...

I know this feature is available on CER 10.x with the "Do not track phones under this IP subnet" option.  I would like to find out how to do the same thing on CER 9.x? 

Can someone provide me a fix on this issue ?In Webex meeting, 'call me' function triggers call only to the Deskphone but not to the softphone. This problem occurs only while connected by VPN.Note:  User having a compatible VPN client.           The ...

Hello Experts,We are evaluating Cisco MediaSense 10.5 solution for call recording, and sometimes a failed call recording can be visible. with 0-1:0-1:0-1 as call recording legth visible from search and play interface ( see attached screenshot). Accor...

A colleague recently changed the admin password to the CUCM Web application, unfortunately the password that was provided does not seem to be the password that was saved when they were changed as no one can log into the application now. As such I nee...

I've got some "mystery" calls in my UCCX system that I'm hoping someone can help me identify. Here's the scenario: I've been pulling Detailed Call CSQ Agent Reports from the Unified Intelligence Center on a regular basis in order to provide our marke...

Hi,We support many 2811 gateways at customer sites, all handling T.37 fax (almost entirely onramp) and nothing else.  Occasionally we see bursts of the following in the logs, showing that incoming fax calls are being rejected due to high CPU:Sep 12 1...

I recently ran into the issue of the CUCM database becoming corrupted and thus being unable to access the CUCM using the VM that came installed. So, I had to rebuild the CUCM VM. However, after rebuilding the VM, I do not have the license installed. ...

HiWe have a requirement where someone wants to leave messages to a voicemail box, then have 3 or 4 people have access to be able to listen to them.Is it possible to dial voicemail pilot and have the users access this mailbox from any phone? cheers Ca...