Unified Communications Infrastructure

Call Studio:COUNT element value reset.

Hi all!I am designing a call flow in call studio, and am using the COUNT element at a point to track retries.Problem is, I need to set its value back to 0 when the user leaves this menu.Any ideas how to set it to 0 without using code/class/URI, as I ...

Resolved! Button-CME

Hey All, can any one tell me what is the different between :-W , M ? 1w1 1m1B , F ? 1b1 1f1and can i make button Line for speed dial and monitor OR watch ??? Regards,Ahmad Kefaya.

Unity 5.0 transfer issue

I am working on a Unity 5.0 system and when I try to send a call to a UCCX route point"dummy I get an error that the number is not recognized. I tried creating a "dummy" voice mail account for this extension , but I am still getting this error. Any s...

CUCM Application User - Logs

Hi,Is there any ways to see which Application User (login to CUCM) is logged in and what time and from which ip address.. Any basic logs of these kind.In our cucm there are around 6 application user account has created and i need to track which user ...

Multiple Attendant Console instances on one CUCM

Have one CUCM cluster serving different agencies. They currently have CUAC Business Edition centralized with everyone using it.One agency wants HA availability so they want to break away and use CUAC Premium Edition. Is there an issue with having mul...

Attendant Console Advanced 10.5 resize windows

Hello, I recently installed AC Advanced 10.5. When I resize my panes in the client (directory, active calls, speed dials) and get them setup how I like, if I log out (without closing), it remembers how I resized my windows. If I log out and close...

Cisco Agent Desktop crashes

Hello,We are having a very intermittent issue with CAD (8.5.1), where it simply crashes and displays an ...has stopped working message with the details below: Problem signature: Problem Event Name: APPCRASH Appl...

Cisco Jabber Presence to display in O365

Hi AllWe are doing a POC for our customer. Currently they are using and O365 as their email service (cloud). They also use Lync so their Lync presence is displayed in their email client and they can use features like click to call with it. They use b...

Resolved! CISCO UNITY CONNECTION 8.6 TWO DIGIT CALLER INPUT

Good day Guys , i am having a bit of a challenge configuring caller inputs in call handlers .i already have options 1 thru 9 configured however i have an option 10 and 11 in the call handler MAIN_GREETINGi did a work around in restriction ta...

CUCM 10.5 and Exchange 2013 Integration for Unified Messaging

Is there a document that is relevant to the integration of CUCM 10.5 and Exchange 2013? I recently did an upgrade to from 8.5 to 10.5 and while the pre-existing configuration for a 2010 Exchange server is working, the newly setup connection to 2013 ...

CME with CCP

Hey all,i'm running CME 9.1 and i try to use CCP [cisco-config-pro-k9-pkg-2_8-en] it's the latest But is not working ??

Cisco Calabrio Quality Management: 9.0.1.57 SR4 (OEM 8.8.1.57) - Recordings 15 Minute Playback Limit

Hello,We're having an issue where when we log into the QM website and click Recordings, and we click on a recording that has a Call Duration of longer than 15 minutes, it will cut off at the 15 minute mark. See below screenshot for an example (also a...

Jabber for Windows randomly closes

Currently i have done 2 separate version of Jabber and same issue. We are running Windows 7 Pro 64 bit. I currently have Jabber 9.7.4 running. Occasionally and without warning the client will close down. The only way you can tell is when you go to us...

Resolved! CUCM IM and P Design - DNS SRV -

Hey guys.I would like to design a CUCM IM and P infrastructure for my customer. High availability is mandatory for my customer and here is what I found from the documentation:Configure SIP Trunk for IM and Presence Service If high availability is con...

Resolved! CUAC user limit and choosing users

I recently found out about the lovely 500 user limit in the business edition of Attendant Console. I have a question that Google seems to have a hard time tracking down. We have CUAC pulling the user data from CUCM. How do I chose who goes to the Con...

Unified Communications Infrastructure

Forum Posts

Call Studio:COUNT element value reset.

Resolved! Button-CME

Unity 5.0 transfer issue

CUCM Application User - Logs

Multiple Attendant Console instances on one CUCM

Attendant Console Advanced 10.5 resize windows

Cisco Agent Desktop crashes

Cisco Jabber Presence to display in O365

Resolved! CISCO UNITY CONNECTION 8.6 TWO DIGIT CALLER INPUT

CUCM 10.5 and Exchange 2013 Integration for Unified Messaging

CME with CCP

Cisco Calabrio Quality Management: 9.0.1.57 SR4 (OEM 8.8.1.57) - Recordings 15 Minute Playback Limit

Jabber for Windows randomly closes

Resolved! CUCM IM and P Design - DNS SRV -

Resolved! CUAC user limit and choosing users

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