Unified Communications Infrastructure

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HiA costumer wants a IVR which transfer a call after Locution to operator and if she is busy, put the call on hold.I can do that using the "Supervise transfer" option in a "Call Handler/transfer rules" and "Put Callers on hold without asking"The prob...

Can someone please point me towards something that explains what UnityConnection version supersedes what version?In this case, the client has 8.5.1ES69.14044-69 installed. They need to install some software to integrate with UnityConnection that requ...

apu by Level 1
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Dear All,I am doing upgrade from CUCM 7.1.3 to 8.6.2. COP file is successfully installed. CUCM 7.1.3 is installed on cisco UCS c200 series OS is ESXI with 4GB memory and 80GB Hard Disk. When it installing CUCM 8.6.2 database it provide a screen with ...

I have a department of people, all of whom need the ability to edit several different department call handlers.  Rather than add all of their names as owners of each call handler I thought I would make it simpler and created a Unity Connection Distri...