Unified Communications Infrastructure

Hello,We have a requrement where the end user (salesagent) doesnt have an hardphone or softphone and the user will use the mobile application (Cisco Mobile/Jabber) in the smartphone. Is there a way to use this application without VPN. I know in Micro...

Looking for a download Attendant console 8.0.3.9 which seems to be the last version that supports CM 7.1.3 that I can install temporarily when we do a jump upgrade from 7.1.3 to 9.1.2 and install the newly purchased Attendant Console.The timeframe fo...

How can we know how many session or concurrent in our call handlers features of cisco unity connection  8.0

Hi,How do I give admin access to a user to access CUCM, UCCX, CUC?ThanksSenan

I had to rehost my CUPS License after a change to the DNS Server. I recieved the new license from TAC and uploaded it to the server and rebooted when I login I still recieve a message that it is operating on a Grace Period of 30 days. When I go to th...

We have one mailbox that when called from and external phone number the system will not save the voice mail message.  Internal messages work fine, both retrieving the message via Outlook or calling into the voice mail system.  When a message is left ...

I have a user set up for mobile connect, many of the other users at the same site, same DP, MRG, CSS, etc work OK. When he disconnects from his mobile device to try to resume from the desk phone, the caller on the other end hears a fast busy and the ...

Hi - We have upgraded our customer's CUEAC to 8.5.1 from 3.1.8 to support our CUCM upgrade to 8.5.1.1190021. We followed the process of an "over the top" install, the upgrade reported no errors, however, we are now recieving the following error on th...

When this user is logged into CUPC and extension mobility from a temporary workstation the status says on the phone permanently. Any ideas?                  

Hi,We have one requirment of Customer, to integrate CUE (On remote branch) with CUCM (HO Location). The traffic between CUE and CUCM needs to traverse the Firewall in between, Can any update what are the TCP/UDP ports we need to open on Firewall for ...

                   I have a sip-trunk (several dial-peers ) that point to a public IP from my isp of voice , but I need to use two sip-trunk at the same isp with different public IP, how I do this?

Hello all...Have a perfectly good working config of CME 8.6 on 2851 ISR using 7941G phones. The issue is, when in a call, you are unable to navigate using dail pad, for example, voice tree options, or a remote voice mail system. So it seems the phone...