Unified Communications Infrastructure

Hello, everyoneI was wondering if anyone could point me in the right direction for where to find documentation on the parameters and function of the CUCM database stored procedures. I've attempted to search for them with no avail. Even searching for ...

We just completed an install of CUCM 8.6 on a virtual machine along with UCCX,CUPS,and Unity Conn.  Whenever we run a backup for the call manager the quality of the voice gets degraded, like an lfo effect is on the caller.  This happens once the file...

Hi I am running CUCM 9.1.1 and Presence 9.1.1. I have installed jabber 9.2.2. My share desktop icon is greyed out and I can not share my desktop. Has anyone else come accross this issue and found a resolution?Thanks,Derek

hi2 years ago we installed cisco unity connection and we are currently on version 8.6.2ES25.21900-25the cisco integrator i used did not integrate the unity connection users with ldap, at the time i thought it was odd as our CUCM users are integrated ...

Hey there.I have just extended my CUCM cluster with 3 other subscribers.If my WAN line at the remote site is down, the publisher GUI is starting to be very slow ... I guess the pub is looking for his child but I wonder is this behavior is expected or...

I am currently designing a dial plan with the line/device approach. I am able to block long distance calls but I want to allow calls to 3 area codes that are considered local dialing. You have to dial 1 plus the area code to perform the calls for the...

I'm having an issue with a call tree not going to voicemail. We are using Unity Connection 8.6 and Call Manager 8.6. The call tree is setup as follows:1835 is called and goes directly to a system call handlerWhen option 4 is pressed, the caller is tr...

Hi,I have 2 CCX server ccx1 is main, and ccx2 is standby. ccx1 failed, so now ccx2 is main. After ccx1 went online again, it stayed in standby mode. Is there a way how to swich ccx1 to be main CCX server again, without causing any downtime? we use cc...

We have Unity Connection 8.6 running fine with Single Inbox.  We have a 5 person IT help desk and would like some way for a 1 voicemail box to deliver the same message to all 5 help desk technicians.  Each help desk tech has their own personal voicem...