Unified Communications Infrastructure

It's a feature that DnD status is synchronized between Lync and Cisco Telephony. http://www.cisco.com/en/US/prod/collateral/voicesw/ps6789/ps6836/ps11390/data_sheet_c78-635040_ps11390_Products_Data_Sheet.htmlDo not disturbYou can set the do-not-distu...

All,Is it possible to make wrap up codes mandatory as reason codes? What I mean is, when users have to change their status to 'Not Ready' they HAVE to set a reason code for...now, is it possible to do the same with wrap up codes?THanks,Thiago

We're running virtualized UC 9.x cluster (1 primary 1 secondary) and we want to add vCPUs and I've been asked if the vCPUs are discrete or core?  I am completly unfamilar with virtualized servers (someone else created the VMs).  I do know we're using...

All,We've been experiencing some weird behavior on our uccx script. What's been happening is that when callers hit our 1800 number, they listen to the MoH then a "agents are busy" prompt is played. When the music (one minute .wav file) plays again th...

DearsI am very much new to Cisco Unified Presence and IP telephony, I have a task to install a presence for customer and get it seeing as a worth for the company,Uptill now what i know for a CUP is that it is a server and cisco jabber is a client for...

                   Any body knows where is available a Course for Installation & Maintenance of BE6000?Thanks

I have a Cisco Unity 8.6 voicemail with single inbox with MS Exchange 2010. Users dont get a copy of the message in their inbox but they do get an MWI on the phone.The programming on the Unity seems to be OK - I imported 3 users and assigned a class ...

on our Subscriber.  Publisher upgrades fine.Our Publisher is a MCS7835-12-K9-UCB1A with 6GB of memory.Our Subcriber is a MCS7835-13-K9-UCB2 with 8 GB of memory.I installed the .cop file on both servers prior to upgrade.The Publisher seems to have upg...

Hi,I have a UC520 that I need to plug into my network. What I need is that I keep the data vlan on the same network adressing as the upfront router my whole network is connected too. Also I need that data vlan gets DHCP params from the upfront router...

Hello all,This morning I've been working on my integration for Google Talk and CUPS/Jabber. From what I was reading I need to add the following information in my public DNS:_xmpp-server._tcp.gmail.com. IN SRV 5 0 5269 xmpp-server.l.google.com._xmpp-s...

I've got a user who's CUCILync is stuck in softphone mode, and when you click the area to switch to desk phone mode, it simply gives a symbol for 'no' and goes back to softphone mode.  I've seen it before, but can't remember how to fix the issue.Does...

We are having problems running the stock CVP "Call Detail" report from our CUIC 9.0(1) installation.Our data sources appear to be setup properly, and the other reports (e.g. "Call" report) do return results.When running the "Call Detail" report over ...

Can the BE6K support 5 Cisco UC Apps?ieCUCMCUCCUPSCCXCUPACI have created a BOM using QPT with full HA for all Apps and it has output 2x UCS 220M3. I was under the impression BE6K only supports 4 Apps + CUPM so how would this fit on two servers?Rich