Unified Communications Infrastructure

Hi,My customer ordered UCM 8.6, along with UCSS. As yet they haven't installed the product they would now prefer to deploy v9 of UCM. They have been able to obtain the v9 software through UCSS. If they install v9 rather than v8.6 should the 8.6 licen...

He,we found a problem with the Bulk tool in the CUCM 9.1. We can´t insert devices with ASCII information. We delete the ASCII entries and we can import the devices.Ben                  

Hi all,How can we change the Unity Connection default greeting instead of saying name, change that to the extension number.?tnxBobby

Hi All,We currently have a call manager express install and are moving to call manager 8.6.  We have our media, and our temporary node license. When trying to use the PUT tool it's asking for a contact number before moving forward. Since this is a vm...

I have an odd issue in Unity 8 (not Connection).  When a specific user calls the DID for the main call handler from their cell phone, they are immediately forwarded to their own voicemail box.  If the turn the caller ID off on their cell phone and th...

We have successful installed CallManager 6.1.1.3000-2 and we want to integrate CUE version 3.1. We've followed instructions "CallManager for Cisco Unity Express Configuration Example Document ID: 60002" and passed CUE wizard but when we access CUE th...

                   Hi AllOn Cisco unity 8.6 how do you setup an auto attendant so that after the greeting if the caller does not press any keys the AA would automatically forward the caller to a hunt pilot number? I can see the options on how to forw...

Hello All,Is there a way to see within Unity or Cisco Unity Tools Depot when a message was left in a mailbox and when it was available for retrieval?  Here is the problem I am faced with.  An end user states that a message was left on Sunday evening ...

I'm using CUCMActive Version7.1.2.20000-2With this Hardware:Platform Type7835H2Processor Speed2333CPU TypeXeonMemory2048 MbytesObject ID1.3.6.1.4.1.9.1.584OS Versionoperatingsystem.UCOS4.0.0.0-15My question is can I use CCA with this platform or is t...

Where can I found a field to describe the uccx missed calls in real time? I need the missed call, the calling number, the time, and the queue.Thanks.

How do you import information into the Company section of Contact Details?

Hi All,One more on CSD. UCCE 7.5.10 with the Compatible version of CSDIn this environment only two of the Supervisor Desktop are not able to see the Agent State  as the Coloumn says "UNKNOWN" However agents are able to take calls Make themselves read...

            Hi All,we have two IP IVR server not in replication..they both are configured for redundancy but somehow prompts are not replicated across two boxes.can we copy prompts folder from one server to another server and this will serve the purp...