Looking into leveraging call queuing for use with our Help Desk. Our Help Desk is handled by a single person / phone at a given time. Here is our existing setup:
User calls Help Desk number.
Help Desk phone rings / goes to voicemail.
Would like to have the following setup:
User calls Help Desk number
User gets placed in call queue.
Help Desk phone rings when available.
We do not currently use the attendant console. Is it required for this setup?
Any advice would be greatly appreciated!
