Can't access the serviceability>Tools>Service Activation page

[Alexandre Fasquel]

Hi All

I've just reinstalled a CUCM 9.1 demo. The install went fine and I can access almost all pages.

I can login into serviceability, but when I go to Tools>Service Activation page I get an Error 404

The requested resource (/ccmservice/ccmservice) is not available.

I've tryed to restart TOMCAT, and the Serviceability services, reinstalled 3 times. always the same error.

Any Ideas?

Cheers

Alex

[Nishant Savalia · Accepted solution]

Hi Alexandre,

• Before reinstalling CUCM were you able to access Service Activation Page?
• Are you facing this issue in all the servers i.e. PUB & SUB?

Try accessing seviceability from PUB & SUB both if you have SUB.

After restarting TOMCAT service, are you able to access page? It will take some time to give access of web page after restarting TOMCAT service.

Please post the output of "utils service list" prior to TOMCAT restart.

Regards,
Nishant Savalia

[Alexandre Fasquel]

Hello,

I've found the issue laid in the conf of eth0

If eth0 is set as dynamic ip ( via dhcp)

You can't access serviceability.

Set it to static, et voila :)

[Nishant Savalia]

Well!!! That's great. (+5)

Regards,
Nishant Savalia

[saqibmehmood]

Hello,

I set the IP to static but it didn't resolve the issue.I have installed CUCM 8.6 in Vmware workstation and whenever i access Serviceability>Tools>Service Activation,it shows error "The requested resource (/ccmservice/ccmservice) is not available."...attached is output of util service list...Please anyone guide

[saqibmehmood]

Nobody here to HELP me??

[Nishant Savalia]

Hi saqib,

Your output of "utils service list" is not complete but from your output what visible is that all your services are not activated.

Can you please share your full output of "utils service list".

Regards,

Nishant 

[saqibmehmood]

Hi,

Attached is full output of "util service list"...I know that some services are not activated that's why Im trying to access  Serviceability>Tools>Service Activation...Any suggestions?