Can we upload any music wav file for our music on hold?

[victoriabardy]

We are running call manager 7.1(3) and a few of the senior execs are asking if we can upload any wav file to the CM MOH server.  From what I have read in the help section of call manager there doesn't look like there are any requirements other than the file be a wav file.  Is this correct?

Please let me know if you do.

Many thanks!

Rgds,

Vicky

[James Hawkins · Accepted solution]

Hi Vicky,

Yes you can upload  any wav file as long as it meets the requirements listed below:

• 16-bit PCM wav file
• Stereo or mono
• Sample rates of 48 kHz, 32 kHz, 16 kHz, or 8 kHz

If you need to convert to this format then I recommend Switch Audio File Converter  from NCH

http://www.nch.com.au/switch/index.html

You also need to consider whether the music you want to use is royalty-free or not. You will have to get a license from the Performing Rights Society if it is not.

http://www.prsformusic.com/Pages/default.aspx

Please rate helpful posts

[victoriabardy]

Hi James,

This is all the info I was looking for and couldn't find.  Thank you so much.

Rgds,

Vicky