08-26-2013 09:33 AM - edited 03-19-2019 07:11 AM
We have CallManager V7, and I cannot access the CCMAdmin's web interface.
CallManager is still working, but I cannot the web interface.
What can I do to fix this issue?
Art Martinez
08-26-2013 09:41 AM
Try to restart the Tomcat service from the CLI. If that doesn't work, past here any error message you are getting from the GUI or CLI.
Please rate helpful answers!
08-26-2013 12:07 PM
Does it show anything at all when you open the cucm admin url ? or does it just times out ?
---
Posted by WebUser Asad Raza from Cisco Support Community App
08-26-2013 12:14 PM
I get Internet Explorer cannot display the webpage.
I was able to login through CLI.
I am attempting to restart the Cisco Tomcat service, but it only says Cisco Tomcat [Starting] and never finished.
08-26-2013 12:20 PM
Are you running 7.1.3 you may be running into tomcat bug where your gui stops responding you might have to kill the service and start it
Posted by WebUser Mohammed Juned Bala from Cisco Support Community App
08-26-2013 12:23 PM
We're running 7.1.5.
08-26-2013 12:33 PM
Try logging to the subscriber unless this is a standalone server.
08-26-2013 12:42 PM
I can't access the subscriber's webpage either.
Or do you mean through the CLI?
08-26-2013 12:36 PM
CSCtj50884 is the bug id 7.1.5 is affected by it
08-26-2013 12:43 PM
How can I fix the bug?
And can I do it through CLI?
08-26-2013 12:44 PM
Restart Tomcat from the CLI of the server with the command
utils service restart Cisco Tomcat
08-26-2013 12:55 PM
Ran the "utils service restart Cisco Tomcat" command twice, but didn't work.
Gives me: Component is not running
Cisco Tomcat[NOTRUNNING].
Now I have a lot of services with Commanded Out of Service.
If the tomcat service gets stuck in starting status then I'd suggest opening a TAC case
08-26-2013 01:03 PM
or you can reboot the server which will fix it
08-26-2013 01:25 PM
Would I use the "utils system restart" command to reboot the server?
Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community:
