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Cant login to CUC admin page

racer1957
Level 1
Level 1

i can log into unity connection serviceability but not cx admin.  when i try unity connection administration it  says the pwd has expired and i need to enter a new one.( i used ciscoadmin...ciscoadmin). when i do it comes back with the same expired msg plus "X trivial credential" the cisco...ciscoadmin worked for CUC Serviceability but not for admin.  how can i resolve this?  i've tried the cuc utils reset password ciscoadmin cmd with no success.

2 Replies 2

testeven
Cisco Employee
Cisco Employee

Hi,

Can you please try restarting the Tomcat service (as you are able to login via serviceability)? This situation might happen when database connections are leaked, which over time slows web response down and eventually does not allow administrators to login to any of the Administration pages.

Otherwise, please take a look at:

http://www.cisco.com/en/US/products/ps6509/products_password_recovery09186a00807ca680.shtml#unlock

Regards,


Tere. 

If you find this post helpful, please rate!

Regards, Tere. If you find this post helpful, please rate! :)

i've tried this and the pwd recovery in the attached document.  still can't login.. thks for trying.