Cisco CallManager 4 TSP Integration with Microsoft Outlook

[Peter Valdes]

Hi,

I know there has been many discussion about this but as I read through all, most have encountered errors.

Could someone please assist in providing the correct doco/link for CCM 4 to Intefrate MS Outlook via TSP.

So far I found this:

http://www.burg-halle.de/uploads/media/Outlook-Cisco-Integration.pdf

Thanks

[jbarcena · Accepted solution]

Try with the uploaded file.

HTH

//Jorge

[Ginger Dillon]

Hi Jorge -

Happy New Year! Is Cisco looking at making this feature auto-upgradeable as new CallManager versions come out? For example, both the IPCC client and Attendant Console recognize when the CCM software has changed and the client can apply. Currently, if we deploy the TSP plug-in, we have to visit each desktop to upgrade. If this has changed with version 4.1, please let me know. Thanks for your time and posting.

Ginger

[jbarcena]

Ginger, I don't think that is going to happen, the TSP integration with Outlook is not even TAC supported, the document was created because it was possible but it has not been furthere developed for other purposes nor for upgrades.

[Peter Valdes]

Hi Jorge,

Thanks for the reply. The PDF you uploaded is the same as the link I posted.

Will this apply to all CCM 4+?

Thanks

[Peter Valdes]

Hi again,

I got TSP working with Outlook, but I notice it only works for PSTN calls. VOIP doesn't seem to fit in the setup options.

On the Phone and Modem Options, Dialing Rules only allows normal calls ie local, mobile, national and international.

Any ideas?

Thanks