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Cisco Unity Connection - Cannot upload personal greeting

jefflai2006
Beginner
Beginner

I can't upload .wav file to call handler greeting. some details as below:

Error code:"Unable to save recording due to SSL certificate error" / "failed to record name"

CUC version: 10.5.2

wav file details:

Bit Rate:                    64kbps
Audio Sample Size:  8 bit
Channels:                 mono
Audio Sample Rate: 8khz
Audio Format:           A-law / U-law (both tested)

I searched some information which may related of this.

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCto92753/?referring_site=bugquickviewclick

Please help. How can I upload the .wav file to call handler greeting? 

Thanks 

1 ACCEPTED SOLUTION

Accepted Solutions

Matthew Bryant
Beginner
Beginner

I just tried this guys workaround (while I figure out what is wrong with the Audiotext manager) and I was able to get a greeting uploaded:

https://supportforums.cisco.com/discussion/12188606/cisco-unity-connection-86-cannot-upload-greeting

View solution in original post

5 REPLIES 5

Chris Deren
Hall of Fame Master Hall of Fame Master
Hall of Fame Master

You can try using Audio Text Manager:

http://www.ciscounitytools.com/Applications/CxN/ATM/ATM.html

Anyone having problems with the Audiotext manager lately? I keep getting a .Net error. I used it last week and have uninstalled any updates but can't get it to work anymore.

I've only got about 20 greetings to upload for the holidays...

Matthew Bryant
Beginner
Beginner

I just tried this guys workaround (while I figure out what is wrong with the Audiotext manager) and I was able to get a greeting uploaded:

https://supportforums.cisco.com/discussion/12188606/cisco-unity-connection-86-cannot-upload-greeting

Thanks! It works!

Did you ever figure out how to fix the .NET error with Audiotext manager?

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