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cisco unity

porressCisco
Beginner
Beginner

The voice mail for one user always says...

The mailbox is in use and the red light stays.

Any ideas?

2 Replies 2

mdawar
Cisco Employee
Cisco Employee

Hi

If it is CUE, then it is known issue

Subscriber trying to login to their  account get an error Mailbox in Use , Fixed CSCtl04193

Mon, 01/31/2011 -  14:27
Symptom: Subscriber trying to login to their account  and put their PIN they get an error stating that the mailbox is in use. Java  Traces will show "ERROR ccn LibMedia DBUG EXCEPTION:java.lang.Exception: Version  is incorrect"
Conditions: none
Workaround: Mailbox can be temporarily be  unlocked from the CLI/GUI, but the reload is needed because there is a deadlock,  causing a port to get lost.



Is there a fix for this yet? I have serveral UC540 systems that this is happening on, many of which I just upgraded to CUE version 8.0.3.

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