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Clear call history report on CUCME 10.5


My call history report native to the CME is "Stuck".  I cannot clear it and it hasn't been updating call records since April 6th, 2016.

Does anyone have any ideas on how to clear these records?  This is on a 2911 router, CME 10.5/CUE 8.6.12 and about 35-7965 telephones.

6 Replies 6

Thomas Rouillard

Hi Rick - Is "missed-calls" configured on the ephone? :

ephone-dn 1 dual-line

number 4001

ephone 1

mac-address 0014.6AAC.24E3

type 7960

button 1o1,30,31 2:2 3:3

missed-calls all

Other things to check:

ip http server

ip http authentication local

ip http secure-server

ip http path flash:/gui

Do you have the " type XXXX" where XXXX=phone model in your ephone configuration?


url directories

url services

url authentication

IF you make any changes, do this:

no create cnf-files

create cnf-files

Tom Rouillard

No, we don't use anything like that.  It is not on the per phone basis that I am having the issue. It's the actual call history report in the CME GUI that I cannot clear.

Thomas Rouillard

To specify attributes for the call history table, use the dial-control-mib command in global configuration mode. To restore the default maximum size or retention time of the call history table, use the no form of this command.

dial-control-mib {max-size number | retain-timer number}

no dial-control-mib {max-size number | retain-timer number}

Syntax Description

max-size number
Specifies the maximum size of the call history table. Valid entries are from 0 to 500 table entries. A value of 0 prevents any history from being retained.
retain-timer number
Specifies the length of time, in minutes, for entries in the call history table. Valid entries are from 0 to 2,147,483,647 minutes. A value of 0 prevents any history from being retained.

The default call history table length is 50 table entries. The default retain timer is 15 minutes.

Command Modes

Global configuration

Command History

This command was introduced on the Cisco 3600 series routers.
This command was first applied to the CDR feature on the Cisco MC3810 multiservice concentrator.
The 12.0(1)XA application on the Cisco MC3810 multiservice concentrator was integrated into Cisco IOS Release 12.0(2)T.

The following example configures the call history table to hold 400 entries, with each entry remaining in the table for 10 minutes:

  dial-control-mib max-size 400
  dial-control-mib retain-timer 10

Tom Rouillard

This entire setup I fully understand and have set up and used for years but I have a system that froze on April 6th, 2016 and no matter what I do I cannot remove the call records and they will not update or record new call records. I have adjusted mib size and retainer time and have even taken them out completely but the old records just sit there.

Here is a small example of the end of the table. It stopped there and that was that

Rick N. Clements

Network Engineer, Voice

Williams Information Technology

O (918) 573-4050

C (208) 351-8131

Did you ever find a solution to this?  We still have a client on CME and their call history has frozen up as well.  It hasn't updated for a few months. 

Thomas Rouillard

Okay - Tough one. If you want to send me the "show run" (passwords removed of course)  I am happy to take a look.

Tom Rouillard
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