CUC Enabale SAML SSO Option Grayed Out

[ibasuki]

Hi,

I need help about Enable SAML SSO options on CUC. Currently, that option is grayed out and I can't click it to Enable SAML SSO. It happens in CUC 11.5(SU11). Even after I export all metadata, it's still grayed out. What I have done in CUC is:

- Make sure both server in cluster is in active

- There is administrator user in CUC, refers to this post https://community.cisco.com/t5/collaboration-applications/unable-to-enable-sso-on-unity-connection/td-p/4412671 

Is there anything that I should check to be able to click this option? I attach screenshot for both SAML SSO page and administrator user page.

Thank you for your help.

[b.winter]

Which role have you given the user exactly? It should be the "system administrator" role.
Are your users local end users, or did you also have LDAP sync activated?

[ibasuki]

I logged in using default administrator user. I checked, it's already has system administrator rule.

Our users is LDAP synced users. I tried to assign system administrator role to one of IT user, but enable SSO still cannot be clicked.