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CUCME Voice hunt-group issue when transfer to external number

Hi,

I have a CUCME 7.X.

I configured a voice hunt-group and list number with external numbers. When I call to the pilot using a internal phone it works! But if this hunt received a external call, it didn´t works. The call stay in silent and then get a busy tone. Please, can anyone help me?

The configuration:

voice hunt-group 100 parallel

pilot 2929

list 0XXXXXXXX, 0XXXXXXX

Thanks!!

4 Replies 4

Jorge Armijo
Level 4
Level 4

Please provide:

-Complete call flow

-Full CME configuration

--
Jorge Armijo

Please remember to rate helpful responses and identify helpful or correct answers.

-- Jorge Armijo Please remember to rate helpful responses and identify helpful or correct answers.

The call flow:

PSTN --> 2929 (PILOT NUMBER) --> 0XXXXXXXX,0XXXXXXXX (LIST OF THE HUNT, EXTERNAL MOBILE PHONE) --> PSTN (INTERFACE E1) --> AFTER A TIME, GET A BUSY TONE!!

SCCP PHONE --> 2929 (PILOT NUMBER) --> 0XXXXXXXX,0XXXXXXXX (LIST OF THE HUNT, EXTERNAL MOBILE PHONE) --> PSTN (INTERFACE E1) --> WORKS PERFECT!!

The CME configuration:

!

boot-start-marker

boot-end-marker

!

card type e1 0 1

card type e1 0 2

logging message-counter syslog

logging buffered 5000

no logging console

enable secret 5 $1$37RW$TV6Lud8fM5g6ikUr3XAL31

!

aaa new-model

!

!

!

!

aaa session-id common

clock timezone PCTime -3

network-clock-participate wic 1

network-clock-participate wic 2

!

dot11 syslog

ip source-route

ip cef

!

!

no ip dhcp use vrf connected

ip dhcp excluded-address 10.55.32.1 10.55.32.20

!

ip dhcp pool voz

   network 10.55.32.0 255.255.255.0

   option 150 ip 10.55.32.1

   dns-server 10.55.13.24 10.1.14.206

   domain-name crb.apmoller.net

   default-router 10.55.32.2

   lease infinite

!

!

no ip domain lookup

ip domain name maerskvoip

multilink bundle-name authenticated

!

frame-relay switching

!

!

trunk group  ATT

carrier-id VOIP_ATT

hunt-scheme random

!

voice-card 0

no dspfarm

dsp services dspfarm

!

!

!

voice service voip

allow-connections h323 to h323

allow-connections h323 to sip

allow-connections sip to h323

allow-connections sip to sip

sip

  registrar server expires max 1200 min 300

!

!

voice class codec 1

codec preference 1 g729r8

codec preference 2 g729br8

codec preference 3 g711ulaw

codec preference 4 g711alaw

!

!

!

voice class h323 1

h225 timeout tcp establish 5

!

!

voice translation-rule 10

rule 1 /^00800/ /00800/

rule 3 /^00500/ /00300/

rule 4 /^000/ /00031/

rule 5 /^00/ /0031/

!

voice translation-rule 20

rule 1 /^5$/ /#/

!

!

voice translation-profile ATT

translate called 20

!

voice translation-profile insere_operadora_LD

translate called 10

!

voice hunt-group 100 parallel

pilot 2929

list 0XXXXXXXX, 0XXXXXXXX

!

!

controller E1 0/1/0

framing NO-CRC4

ds0-group 0 timeslots 1-15,17-31 type r2-digital r2-compelled ani

cas-custom 0

  country brazil

  metering

  debounce-time 10

  answer-signal group-b 1

  dnis-digits min 1 max 4

  description ** Conexao com PSTN **

!

!

interface Loopback1

description INTERFACE PARA MOH PSTN

ip address 1.1.1.1 255.255.255.255

!

interface GigabitEthernet0/0

description $ES_LAN$

ip address 10.55.32.1 255.255.255.0

duplex auto

speed auto

media-type rj45

no snmp trap link-status

h323-gateway voip interface

h323-gateway voip bind srcaddr 10.55.32.1

service-policy input MARCACAO

!

interface GigabitEthernet0/1

no ip address

shutdown

duplex full

speed 100

media-type rj45

no snmp trap link-status

service-policy input MARCACAO

!

interface Serial0/0/0

description MPLS TELEFONICA - 1024KBPS

no ip address

encapsulation frame-relay IETF

load-interval 30

no fair-queue

frame-relay traffic-shaping

frame-relay lmi-type q933a

!

!

interface Integrated-Service-Engine4/0

ip unnumbered GigabitEthernet0/0

service-module ip address 10.55.32.10 255.255.255.0

service-module ip default-gateway 10.55.32.1

no keepalive

!

!

dial-peer voice 1 pots

tone ringback alert-no-PI

description ROTA PARA PSTN

translation-profile outgoing insere_operadora_LD

  paramspace callsetup after-hours-exempt FALSE

destination-pattern 9T

fax rate disable

no digit-strip

no register e164

preemption level flash-override

!

dial-peer voice 2 voip

description ROTA PARA CCM PUBLISHER

destination-pattern 2...

voice-class codec 1

voice-class h323 1

session target ipv4:10.55.14.1

!

dial-peer voice 3 voip

description ROTA PARA CCM PUBLISHER

preference 1

destination-pattern 7...

voice-class codec 1

voice-class h323 1

session target ipv4:10.55.14.1

!

dial-peer voice 21 pots

trunkgroup ATT

description ROTA VOIP AT&T

destination-pattern #

!

dial-peer voice 4 voip

description ROTA PARA CCM PUBLISHER

preference 2

destination-pattern 38..

voice-class codec 1

voice-class h323 1

session target ipv4:10.55.5.20

          !

dial-peer voice 100 voip

description *** Dial-peer Unity ***

destination-pattern 1...

session protocol sipv2

session target ipv4:10.55.32.10

dtmf-relay sip-notify

codec g711ulaw

no vad

!

dial-peer voice 10 pots

tone ringback alert-no-PI

description ROTA PARA PSTN

translation-profile outgoing insere_operadora_LD

preference 1

destination-pattern 0T

direct-inward-dial

port 0/1/1:0

!

dial-peer voice 11 pots

tone ringback alert-no-PI

description ROTA PARA PSTN

translation-profile outgoing insere_operadora_LD

  preference 2

destination-pattern 0T

direct-inward-dial

port 0/2/0:0

!

!

dial-peer voice 31 pots

trunkgroup ATT

description ROTA VOIP AT&T

destination-pattern 99

!

dial-peer voice 32 pots

trunkgroup ATT

description ROTA VOIP AT&T

destination-pattern 98

prefix 2001,80,3363

!

!

!

telephony-service

sdspfarm transcode sessions 10

no auto-reg-ephone

authentication credential

authentication credential

load 7911 SCCP11.8-3-3S

load 7912 CP7912080003SCCP070409A

load 7960-7940 P00308000500

max-ephones 262

max-dn 300

ip source-address 10.55.32.1 port 2000

service phone videoCapability 1

timeouts interdigit 3

system message Maersk Supply Service

url services http://10.55.32.10/voiceview/common/login.do

url authentication http://10.55.32.1/CCMCIP/authenticate.asp 

cnf-file location flash:

cnf-file perphone

date-format dd-mm-yy

keepalive 60 auxiliary 60

voicemail 1010

max-conferences 8 gain -6

call-forward pattern .T

moh music-on-hold.au

web admin system name  password

dn-webedit

time-webedit

transfer-system full-consult

transfer-pattern .T

transfer-pattern #T

secondary-dialtone 0

create cnf-files version-stamp Jan 01 2002 00:00:00

!

!

ephone-dn  1  dual-line

number 2803

label Urca Meeting Room

name Urca Meeting Room

translation-profile incoming ATT

!

!

ephone-dn  2  dual-line

number 2801

label Catete Meeting Room

name Catete Meeting Room

translation-profile incoming ATT

!

!

ephone  1

no multicast-moh

mac-address 0016.4705.10C3

type 7940

button  1:1

!

!

!

ephone  2

no multicast-moh

video

mac-address 0018.180E.410D

type 7940

button  1:2

!

!

!

line con 0

line aux 0

line 258

no activation-character

no exec

transport preferred none

transport input all

transport output pad telnet rlogin lapb-ta mop udptn v120 ssh

line vty 0 4

transport input telnet ssh

line vty 5 15

transport input ssh

          !

scheduler allocate 20000 1000

end

YouR topology/callflow aren´t clear...

You can post debug voice ccapi inout or debug isdn q931 with work and not work flow?

Please give us the Called and calling number

Cheers
Bruno Rangel

"Se você quiser alguém em quem confiar, confie em si mesmo. Quem acredita sempre alcança"
Renato Russo

Cheers
Bruno Rangel
Please remember to rate helpful responses using the star bellow and identify helpful or correct answers

I´m trying to explain again:

I created a voice hunt-group where the members of this hunt are external numbers. When I call to the pilot (2929) using a SCCP Phone, works perfectly. But when I am out of the ofice and call to the pilot 3202-2929) using the PSTN don´t work.

Regards!