CUPC 7.0.2 get disconnected (unavailable) after a certain inactivity period

[tka]

Hello,

The user gets disconnected/unavailable, (CUPC still registred with the callmanager) after inactivity period. He cannot anymore change his state. He has to quit and login again.

Any suggestions that may solve this prob !

Many thanks !

[htluo]

You may do a packet capture on the CUPC computer.  See if you got lots of "TCP checksum error"?

Michael

http://htluo.blogspot.com

[tka]

Hi,

There is no TCP Checksum error in the Capture .

Regards,

[htluo]

Sorry for the stupid question.  Did the capture cover the time span that CUPC went from "Available" to "Offline"?

Michael

[lpratt]

Create a problem report from the CUPC client once the client goes dis

connected/unavailable to see why the subscribtion refresh is not occuring

for the CUPC user.  As mentioned there may be a connection issue from

CUPC with CUP.

Louis