CUPC call option greyed out

scheived · ‎01-07-2011

When logging in to CUPC client the File:Call options are greyed out. Also I noticed on cucm the framework device is not showing as registered. This is only happening with computers that are part of the domain, and logged in with a user of which is in the domain. When launching CUPC8, If you shift, right click and choose a local user to run as, the call options are there.

Tried all of the following,

Adding the domain user to the Administrators group of the local computer.

turning off windows firewall,

running CUPC as an administrator

using windows compatibility options

reinstalling CUPC

all have not worked for me, has anyone out there successfully used CUPC while logged into a domain?

OS: windows7

using client ver: 8.0.171

CUPC server: 8.0.4.10000-5

Deepak Kumar Rajkumar · ‎01-09-2011

Hi ,

1. The call option will be greyed out until the CSF device in CUCM is registered.Do you see the

phone connected in CUPC server health ? If not you can enable detailed logging in CUPC and

generate a problem report for more analysis.

2. When you lauch your CUPC as local user you were able to see the call options. So is the

CSF device registered in CUCM at this time ?

scheived · ‎01-10-2011

No the phone is not connected in server health, The problem report doesn't seem to show anything abvious.

Launching CUPC as local user the CSF device is registered correctly.

scheived · ‎01-12-2011

This was resolved by associating the user to a CTI Gateway Profile. Not sure why the local user had anything to do with it.

pastryer · ‎09-29-2011

I was able to fix this same issue with the following fix.

Specs

CUCM - 8.51

CUPC - 8.51

Win 7 64bit

Issue

Call & Call with Video where both grayed out

In the Help/Show Server Health menu options the Call Control section was missing

In the Help/Show Server Health menu and click on the Notifications has the error

A Phone Initilation Error has Occurred. Failed to get configuration. [400]

Fix

After making sure all configuration was correct with the CTI users I found that the Windows Firewall was at fault

Goto Control Panel/Windows Firewall - click the "Allow a program or feature through Windows Firewall". Be sure to take note at which network you are connected to (Domain network, Home or work, public). before you go to the allow programs or features section. Make sure the check box to the left of CUPC & Cisco Unified Client Services Framework is checked and that the check box under the network you are connected to is checked to the right of the CSF.

Click OK and close the firewall window.

In CUPC click FILE/EXIT (don't just click the X to close the window this does not EXIT CUPC)

OPEN CUPC - give CUPC time to register

If this fixes your problem then your CALL menu option should NOT be grayed out and your should have a PHONE section in your server health.

I have a 9 part video series on configuring CUCM/CUPC & AD at the follow address

http://tinyurl.com/paulstryervids

Cheers

Paul

hamedadel · ‎02-28-2012

i'm facing same problem.

i followed the steps but it didn't worked, i even disabled the firewall totally, and also used pc at same network with CUCM but didn't work.

when i checked the "core.log" file it give me the following error in TFTP:

2012-02-28 12:55:55,356 INFO [provider-runner] [ConfigService] [TFTPConfigReader.getFile(138)] - TFTP getFile: mode=[SECURITY], hostname=[X.X.X.X], timeout(ms)=[9000], numAttempts=[2], isAscii=[false], file info:

localPath=[C:\Users\hamed.adel\AppData\Local\Cisco\Unified Communications\Client Services Framework\Config]

srcFilename=[CSFUSER3.cnf.xml]

destFilename=[CSFUSER3.cnf.xml]

useCachedDataOnFailure=[true]

2012-02-28 12:55:55,357 WARN [provider-runner] [ConfigService] [TFTPConfigReader.getBackupFileFromCurrentFile(387)] - No existing file to back up C:\Users\hamed.adel\AppData\Local\Cisco\Unified Communications\Client Services Framework\Config\CSFUSER3.cnf.xml

2012-02-28 12:55:55,358 INFO [provider-runner] [ConfigService] [TFTPConfigReader.getFile(175)] - Requesting [CSFUSER3.cnf.xml] from [196.2.192.222] to [C:\Users\hamed.adel\AppData\Local\Cisco\Unified Communications\Client Services Framework\Config\CSFUSER3.cnf.xml]

2012-02-28 12:56:13,359 ERROR [provider-runner] [ConfigService] [TFTPConfigReader.getFile(213)] - Error retrieving TFTP file [CSFUSER3.cnf.xml] from [196.2.192.222]: Connection timed out.

java.io.IOException: Connection timed out.

at org.apache.commons.net.tftp.TFTPClient.receiveFile(TFTPClient.java:173)

at org.apache.commons.net.tftp.TFTPClient.receiveFile(TFTPClient.java:339)

at com.cisco.uc.core.provider.tftp.TFTPConfigReader.getFile(TFTPConfigReader.java:177)

at com.cisco.uc.core.broker.config.CUCMConfigSubService.tftpFetch(CUCMConfigSubService.java:251)

at com.cisco.uc.core.broker.config.CUCMConfigSubService.fetchPhoneConfig(CUCMConfigSubService.java:648)

at com.cisco.uc.core.broker.config.ConfigServiceCoreImpl.fetchPhoneConfig(ConfigServiceCoreImpl.java:1059)

at com.cisco.uc.core.broker.phone.StartSoftPhoneHandler.handleEvent(StartSoftPhoneHandler.java:61)

at com.cisco.uc.core.sm.StateMachine.runEvent(StateMachine.java:279)

at com.cisco.uc.core.sm.StateMachine.runEvent(StateMachine.java:239)

at com.cisco.uc.core.provider.manager.ProviderController$ProviderRunner.run(ProviderController.java:336)

also below is the result of shell command "utils network capture port 69":

12:59:18.466103 IP Y.Y.Y.Y.60308 > CUCM.test.local.tftp: 27 RRQ "CTLSEPCS FUSER3.tlv" octet

12:59:24.473886 IP Y.Y.Y.Y.60309 > CUCM.test.local.tftp: 25 RRQ "CSFUSER3 .cnf.xml" octet

12:59:48.562920 IP Y.Y.Y.Y.50388 > CUCM.test.local.tftp: 27 RRQ "CTLSEPCS FUSER3.tlv" octet

12:59:54.568457 IP Y.Y.Y.Y.50389 > CUCM.test.local.tftp: 25 RRQ "CSFUSER3 .cnf.xml" octet