02-17-2011 11:41 PM - edited 03-19-2019 02:26 AM
Hi im trying to install DNA plugin on a CM 4.2 , but im having the
following error 1607 : Unable to install Installshield Scripting Runtime
,
anyone knows why?
Thanks in advance
Cesar.
Solved! Go to Solution.
02-18-2011 06:14 AM
To resolve this issue, see whether the Cisco Security Agent (CSA) service is running. If so, stop it from the Services Control console and re-run the upgrade.
To access the Services Control console, go to Start > Control Panel > Administrative Tools > Services. With the proper permissions, you can start, stop, pause, resume, or disable a service from this management console.
Pierre.
02-18-2011 06:14 AM
To resolve this issue, see whether the Cisco Security Agent (CSA) service is running. If so, stop it from the Services Control console and re-run the upgrade.
To access the Services Control console, go to Start > Control Panel > Administrative Tools > Services. With the proper permissions, you can start, stop, pause, resume, or disable a service from this management console.
Pierre.
02-22-2011 08:42 AM
Thanks a lot!!!!
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