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Having problems setting up Auto Attendant (Call Handler)

mkmead
Enthusiast
Enthusiast

I have to setup a auto attendant (Call Handler) in unity connections.

when I got to test the call handler and call it at the extension I setup I always here the following message before it plays the call handler prompts.

"Sorry,(blank) is not available" [Repeats]

I want it to skip this message and just play the message I setup on the call handler for the prompts.. for example...

Welcome to company XYZ..

press 1 for accounting

press 2 for IT

press 3 for marketing

press 4 for customer support

I tried setting the option under edit greeting to callers hear nothing but then it doesn't play my options message.

Any help would be appreciated! Thanks!

3 Replies 3

Rob Huffman
Hall of Fame Community Legend Hall of Fame Community Legend
Hall of Fame Community Legend

Hi there,

Have you checked that the Callers Hear is set to "my personal recording"

that the greeting is enabled with no end date and time. A nice way to force

this is by using the Alternate greeting which overrides all others (at least

for testing )

Cheers!

Rob

You may want to check your schedule and if your "closed" greeting or other greetings are enabled over the standard or your desired greeting.

cnuche
Cisco Employee
Cisco Employee

Hi,

Seems that you are sending this to 'take a message' please check if this is a forwarded call to unity in such case create a rule for forwarded calls, and send this directly to the greeting you are looking for.

Let me know if this helps.

Regards,

Christian Nuche

PDI HD Team.

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